Space Jam Online

[Emir Ballard]

Canyou check to see how much space it says your Dropbox folder is? If on PC, right click on Dropbox folder and select Properties. If on Mac, use get info in finder. Als,o check to see if you still have space in your Dropbox account. Was your Harddrive close to full before Dropbox?

Thanks for reaching out to us. If the files are online-only, it will still need to have a placeholder, to signify there is something online. So if you added something at work and you made them online-only then it will not change the setting on the home computer if its different than work. To change the default settings for Smart Sync, please go to your preferences by clicking on Dropbox icon, then click on Gear icon, then preferences, see the settings in the Sync Tab. But once its set the same as your Work computer, it should just download a placeholder. Which has a different icon on the file See this -web/smart-sync

I am the adminstrator of a dropbox business team, we have 8 TB of space for files on our Dropbox account. Our team uses iMacs with 3 TB hard drives and our dropbox files were taking up over 2 TB. I decided to set some older files to "online only" and left my computer for the weekend. When I came back I discovered that ALL my dropbox files were resyncing (hundreds of thousands of files) and that my free HD space was rapidly disappearing. Now my HD is full and I can no longer sync new files. Before I enabled smart sync I had nearly 500 GB of free storage space. What could be going on here?

I have an 8Tb drive where I store my dropbox files on my Windows computer and despite setting all files to be 'online only' as well as going to Dropbox preferences and setting select sync to not sync any folders I am still getting the message "Can't sync not enough free space". In my system settings it appears the files are still taking up space on my "Apple" drive where I have drobox downloaded and have set it to sync to (I have less than 200GB of non-dropbox data on that Apple drive).

I had this problem on my Mac a year ago and solved it by checking the box on the website to not have online files take up hard drive space. I've done the same for my PC. I have unlimited space on my dropbox account. I have updated Dropbox to the latest version (released December 21st 2021). I have read through every relevant online article and forum I could find. So now I am here.

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I believe I have been using Smart Sync (where I would select which folders were local or online only). I selected all of the folders and set them to online only. Then after that wasn't clearing up space, I went to Selective Sync in my settings and unchecked all the folders there.

Sorry for the delayed response. Last week I tried deleting a bunch of files on the internal drive however Dropbox still gave me the error (however I'm not sure if I completely quit and restarted Dropbox then).

Since then I uninstalled dropbox completely, and the second I did that a bunch of 'ghost' dropbox files appeared (I'm using 'ghost' cause I don't know what else to call them, my computer thinks they're taking up space even though I can't open them and they are unreadable). My computer thought these dropbox files were taking up >100Tb of space (see attached picture) which is impossible on my 8Tb drive. The size of 110Tb does make sense given it's from my business partner's shared folder and we have a lot of data on there, however to my knowledge none of those shared folders were ever downloaded or selected to be synced on this drive.

I believe these ghost files (which had never showed up on my computer before) were the primary reason for my computer/dropbox to think there was space being taken up. I know this was a problem on Mac (in terms of offline files appearing to take up space), is there a way to fix this on Windows? I would love to reinstall dropbox but worry that it will take over my computer again.

My E drive is internal. When I tried reinstalling dropbox and having the folders online (after a couple days of waiting for Dropbox to sync) I ran into the same error "cannot sync not enough disk space", however there's still several terrabytes of free space on the disk.

I thought for a second it might be because the disk is damaged, however when I ran some repair software it said it wasn't. I'll look more into this (maybe uninstall Dropbox and reinstall it on a different disk).

Just thought I'd jump in here to say that I use Smart Sync on at least two thirds of the stuff I have in Dropbox, and it still says my hard drive is 90% full, and Online Only files that cannot be opened when Dropbox is off show up as the biggest files in WinDirStat.

I did some research in the forums and I didn't really find an answer to this problem. On one computer my dropbox folders are mostly set to "Online only", but they still take up as much space as if they were actually there.

Sync is up to date and I don't care if the space is actually physical or imaginary, because neither does windows and other apps which bug me about my limited space on disk. Can someone please answer it once and for all?

You can see it does say that size on disk is 0 bytes, but my apps don't seem to care about that and keep bugging me for more free space for their caches. Ideally I'd like dropbox to not reserve all that space just in case I will need the files (which I probably won't). Is there any solution to this or at least a workaround?

It does show zero size on the disk, but the "size" above is still whatever it would be if I actually downloaded it. And the problem is thats the size all the other apps see (Photoshop ect.) and scream about lack of space. So in the end it doesn't make it better if the size is only imaginary when everything acts like its really taken. I would like not to have certain folders in my dropbox on that particular computer at all then if that's possible.

We appreciate the feedback on this matter. As Smart Sync does appear to be working as normal, and Explorer is showing the correct size, then it would be up to the apps in particular to detect the zero size on disk.

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