Directx End-user Runtime Web Installer Error

[Carmine Osterland]

Hiall, after 3 days investigating I don't know that to do next with my game: Alice Madness Return. I have two laptops with Windows 10 and the game is working in older one, but not working in the newer one - there ends with error on launch - There is a problem with your game's setup. Please, reinstall your game (see the error attached). I own DVD version of Alice game. I was trying Origin stuffs, reinstall, NVIDIA adjustments, C++ redistributable stuffs, firewall and antivirus exceptions, EA chat, but nothing helped. I thought OS is the same so the game will be working on both HW, but there are maybe different setting what can stop the game running. I run following file: C:\Program Files (x86)\EA Games\Alice Madness Returns\Game\Alice2\Binaries\Win32\AliceMadnessReturns.exe (this runs an activation.exe and an EACoreServer.exe processes)

The disc installer should install everything appropriately without needing to be run in compatibility mode, but you could try uninstalling the game (again), and running the disc installer executable in Windows 7 compatibility mode.

You could also see if this game is affected by DirectPlay. Press the Win + R keys on your keyboard. In the Run window, type OptionalFeatures, then press the Enter key on your keyboard or click the OK button. This will bring up Windows Features; scroll down to Legacy Components and expand it (click the "+" symbol) and verify that DirectPlay is enabled. Also verify via the Display tab in the DirectX Diagnostic Tool (dxdiag.exe) that DirectDraw Acceleration and Direct3D Acceleration are enabled (under the heading DirectX Features).

If the game still isn't working, try running the DirectX End-User Runtime Web Installer to see if it finds anything (don't install the Bing Bar when running the Web installer). It will probably tell you that a newer or equivalent version of DirectX has already been installed, in which case it won't install anything. Also download DirectX End-User Runtimes (June 2010). When you run directx_Jun2010_redist.exe, it will extract to a directory of your designation (for example, you could set it to extract to C:\Users\\Downloads\DirectX). Once directx_Jun2010_redist.exe has extracted its contents to the directory of your choosing, go to that directory, and run DXSETUP.exe. See if that resolves the issue. The download pages for the DirectX End-User Runtime Web Installer and the DirectX End-User Runtimes (June 2010) mention that "Note that this package does not modify the DirectX Runtime installed on your Windows OS in any way"; i.e. they won't overwrite any files that already exist.

Also, if you are interested, can you redeem A:MR to your Origin library? That way you wouldn't need a disc, you could just download the game via the Origin client. If the code hasn't already been redeemed, you should be able to redeem the code that came with your retail disc copy via -ui/redemption/index (or via the Origin client itself).

To find the correct version i analyzed the error message. If the missing file is for example d3dx9_41.dll, it means that DirectX-9 version 41 is required. The list below shows the available DirextX-9 versions, the version can be found at the third column. This gives you a clue of what to search for, the keywords directx Mar2009 lead me to the microsoft download page.

The DirectX built into Windows 10 is compatible with DirectX 9, 10 and 11.

So you shouldn't try to install an older DirectX version manually at all. You can really screw up your Windows installation that way.

Unfortunately, there are a lot of programs (mainly old games) that try to install DirectX by themselves or test for the presence of a certain DirectX version in an incorrect way, which causes them to miss that DirectX is already present.

Sometimes it helps to run the installer in "compatibility mode" for XP-SP3.

In some other cases, you can force the installer to continue anyway and the game will just work despite the errors during the installation.

And sometimes you are just out of luck.

That is because you are trying to install DirectX 9.0c End-User Runtime for Windows 2000 to XP SP1. Your link is the download page for this item, look for System requirements section below all items on Microsoft website (note it has the same id in the URL).

-us/download/details.aspx?id=34429

On the Standalone installer, after you run it, it will ask you to specify a directory where the installation files should be extracted. Specify a directory and extract the files. In the extraction directory, run DXSETUP.exe, which will install all components of DirectX 9.0 / legacy DirectX SDK. I can confirm that the Standalone installer works and can be installed on Windows 10. I installed it just before I posted this answer.

This DirectX End-User Runtime does not change the version of DirectX, but does install a number of optional side-by-side technologies from the legacy DirectX SDK that are used by some older games. For a detailed explanation see

Not all components of DirectX 9.0c / legacy DirectX SDK are installed by default on modern Windows OSs (until Windows 11) even if DirectX 11 or 12 is already pre-installed, so you may still need to install the DirectX 9.0c June 2010 update for games that use DirectX 9 or earlier DirectX versions.

The DirectX End-User Runtime Web Installer (DXEUDRI) is a software package developed by Microsoft that simplifies the installation of DirectX, a collection of application programming interfaces (APIs) for handling tasks related to multimedia, especially game programming.The package consists of a collection of DirectX libraries and components required to run several graphical interfaces on Windows.The runtime includes support for a wide variety of hardware and software, including graphics cards, sound cards, and other hardware, as well as support for a range of programming languages and APIs.Includes DirectX 9.0, 10 and 11The main download of DirectX, dxwebsetup.exe will download all currently available versions of DirectX and its updates including DirectX 9.0, 9.0c, 10 and 11. This particular version was released in June 2010.After extracting the files in a directory, you can run DXSETUP.exe which will update a Windows 7, Windows 8 or Windows 10 system will all of the required libraries to run DirectX-compliant applications.Not all of these libraries are installed by default on Windows 10, so DirectX End-User Runtime Web Installer application may be necessary.This web installer includes many of the fixes for errors encountered with older versions of the installation for a variety of graphics cards such as MSI, NVIDIA, AMD.Note about the installerDXEUDRI also automatically detects the hardware configuration of the user's PC and only downloads the components of DirectX that are needed for the optimal performance of their games.Features of DirectX RuntimeAudio: Spatial sound for immersive gaming experiences.Compression: Improved compression of game data.Developer Tools: Optimized tools for game developers.DirectCompute: Support for GPGPU programming.DirectX Raytracing: Cutting-edge raytracing capabilities.Graphics: High-performance real-time 3D graphics.Hardware Support: Enhanced support for modern hardware.Multi-GPU: Support for multiple GPUs.Multi-Threading: Improved multi-threaded performance.Networking: Network gaming and real-time communication.SDK: Robust Software Development Kit.Security: Improved security features.Shader Model: Enhanced support for shader models.Video: Improved video playback and streaming.Compatibility and LicenseDirectX Runtime is provided under a freeware license on Windows from components with no restrictions on usage. Download and installation of this PC software is free and 9.29.1974.1 is the latest version last time we checked.

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