LabMaker Order and tarrifs

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Ioannis “Cash” Papazoglou

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Oct 8, 2025, 7:45:25 PM (2 days ago) Oct 8

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I recently ordered FED devices from LABmaker which is based in Germany and was hit with a 250% import fee which I have to pay in order to receive the package. The customer support suggested that it is a mistake at the customs or UPS brokerage.

Has anyone had a similar issue recently?

Thanks,

Ioannis

Thomas Huff

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Oct 9, 2025, 5:30:40 PM (15 hours ago) Oct 9

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Hi Ioannis,

When I placed a FED3 order from Open Ephys in Portugal over the summer, we were charged an import duty of ~$430 on an order of a little under $4K. So not 250%, but we did pay a duty. Best,