FW: PM ATM Maybank periode Des 16 - Feb 17 + Resolve CHIP CONTACT ERROR
I Kade Catur Juliana
From: Purnomo, Nanang E.
[mailto:Nanang....@dieboldnixdorf.com]
Sent: Friday, January 20, 2017 12:56 PM
To: Purnomo, Sugeng; Syaharuddin FSSS Makassar 2; Catur FSSS Denpasar
Cc: Purnomo, Nanang E.
Subject: FW: PM ATM Maybank periode Des 16 - Feb 17 + Resolve CHIP
CONTACT ERROR
Dear Pak Sugeng, Pak Heru, Pak Kade,
Berikut informasi mengenai jadwal PM+resolve chip contact di ATM Maybank type Wincor district East. Mohon dikoordinasikan ke rekan2 Qualita/SSI yg menghandle ATM tsb.
Trimakasih atas bantuannya.
|
ID_ATM |
LOKASI_ATM |
FLM |
SLM |
REGION |
SN |
JADWAL ROLL OUT |
|
13556 |
ATM REST KUALI LEGIAN |
G4S DENPASAR |
Wincor Indonesia |
Bali |
56DU204124 |
23 JANUARI 2017 |
|
13596 |
ATM PLAZA NIRMALA JIMBARAN |
G4S DENPASAR |
Wincor Indonesia |
Bali |
56DU208400 |
23 JANUARI 2017 |
|
13526 |
ATM HARDYS MALL SESET |
G4S DENPASAR |
Wincor Indonesia |
Bali |
56-DU204283 |
24 JANUARI 2017 |
|
13536 |
ATM FINISH POINT BALI |
G4S DENPASAR |
Wincor Indonesia |
Bali |
56-DU204301 |
25 JANUARI 2017 |
|
13443 |
ATM KCP PASAR DAYA |
ADVANTAGE MAKASSAR |
Wincor Indonesia |
Sulawesi Selatan |
56DU105101 |
27 JANUARI 2017 |
Salam,
Nanang E. Purnomo
Field Service Dept - East Region
Diebold Nixdorf
Phone : +62 411 8960264
Fax : +62 21 83790671
Mobile : +62 812 4421488
From: Yusca Erlando
[mailto:yusca....@service-division.com]
Sent: Thursday, January 19, 2017 11:39 AM
To: baginda...@qualita-indonesia.com;
nyoto....@qualita-indonesia.com; Ikhsan Darmawan
<ikhsan....@qualita-indonesia.com>; sandy...@ssilink.co.id
Cc: Irian, Muhammad <muhamma...@dieboldnixdorf.com>; Kuswantoro,
Didik <didik.ku...@dieboldnixdorf.com>; Waryanto, Waryanto
<Waryanto...@dieboldnixdorf.com>;
selvi.y...@service-division.com; Lubis, Novyar
<novyar...@dieboldnixdorf.com>; Kurniawan, Kurniawan <kurniawan...@dieboldnixdorf.com>;
Purnomo, Nanang E. <Nanang....@dieboldnixdorf.com>; Subekti, Anggit
<Anggit....@dieboldnixdorf.com>; _ext Hidayat, Muhammad Alfin
<m.hida...@dieboldnixdorf.com>; Syufri, Doni
<doni....@dieboldnixdorf.com>; stev...@qualita-indonesia.com;
prasety...@ssilink.co.id
Subject: FW: PM ATM Maybank periode Des 16 - Feb 17 + Resolve CHIP
CONTACT ERROR
Dear Team Qualita dan SSI
Terlampir plan pelaksanaan PM ATM Maybank periode Des 16 – Feb 17 + kegiatan resolve chip contact error ( 84 ATM ).
Untuk fe report di buat terpisah dengan PM, untuk fe report agar di tulis “ resolve chip contact error ”. Karena nantinya fe report akan di minta oleh pihak Maybank sebagai bukti Wincor sudah melakukan resolve chip contact errot di ATM Maybank.
Saya lampirkan kembali action yang harus di lakukan engineer untuk resolve chip contact error.
Untuk pelaksanaan resolve chip contact error nantinya akan di open tiket di quest ( qualita ) dan portal ( SSI ).
Demikian informasi yang dapat saya sampaikan,
Regards,
Yusca Erlando
Admin Service
Diebold Nixdorf
Phone +62 21 2552 7900 ext 737
Fax +62 21 2552 7999
Yusca.erlando@service-division
DieboldNixdorf.com
From: Nurbani Yunistira [mailto:NYuni...@maybank.co.id]
Sent: 19 Januari 2017 10:08
To: Waryanto, Waryanto
Cc: Irian, Muhammad; Kuswantoro, Didik; 'Yusca Erlando'; Syufri, Doni;
'Yusca Erlando'; ATM Problem
Subject: RE: Project : Resolve CHIP CONTACT ERROR
Dear Pak Waryanto,
Terlampir Revisi List Project Resolve CHIP CONTACT ERROR yang sudah kami sesuaikan dengan jadwal PM Wincor (see attch )
Terimakasih
Best Regards,
Nurbani Yunistira (Nungky)
PT Bank Maybank Indonesia Tbk (d/h PT Bank Internasional Indonesia Tbk)
DCCMOP & RM - ATM Operation & Support
Sentral Senayan 3, 6th Floor, Gelora Bung Karno, Senayan
Jakarta 10270, Indonesia
Fax +62 21 2922 8927
Email : NYuni...@maybank.co.id
Life is an experiment. The more experiments you make, the better
From: Waryanto, Waryanto
[mailto:Waryanto...@dieboldnixdorf.com]
Sent: Wednesday, January 18, 2017 5:24 PM
To: Nurbani Yunistira; ATM Problem
Cc: Irian, Muhammad; Kuswantoro, Didik; 'Yusca Erlando'; Syufri, Doni;
'Yusca Erlando'
Subject: FW: Project : Resolve CHIP CONTACT ERROR
Dear Ibu Nungky,
Berikut kami lampirkan Jadwal RO resolve chip error .
Ada beberapa revisi jadwal dari kami ya Bu. Semua tetap di bulan Januari 2017.
Mohon bisa diakomodir.
Thank you & Regards,
Waryanto
Customer Service Manager I Services Department
Diebold Nixdorf
Phone +62 21 831 7020
Fax +62 21 8379 0671
Mobile +62 813 1580 5754
waryanto...@dieboldnixdorf.com
DieboldNixdorf.com
From: Nurbani Yunistira [mailto:NYuni...@maybank.co.id]
Sent: Tuesday, January 17, 2017 4:51 PM
To: _ext Hidayat, Muhammad Alfin <m.hida...@dieboldnixdorf.com>;
Waryanto, Waryanto <Waryanto...@dieboldnixdorf.com>;
Prayitno, AmirHadi <amirhadi...@dieboldnixdorf.com>;
Syufri, Doni <doni....@dieboldnixdorf.com>;
Kuswantoro, Didik <didik.ku...@dieboldnixdorf.com>
Cc: ATM Problem <ATMPr...@maybank.co.id>
Subject: RE: Project : Resolve CHIP CONTACT ERROR
Dear Team Wincor,
Terlampir 84 Mesin ATM Maybank – Wincor yang harus Resolve CHIP CONTACT ERROR sesuai dengan Jadwal yang telah kami tentukan, dimana:
1. Kami membagi jadi 2 bagian Lokasi Daerah dan Lokasi Jakarta serta memungkinkan disesuaikan dengan FLM agar lebih mudah (see attch)
2. Apabila Jadwal terlampir tidak sesuai dengan Jadwal PM Wincor mohon dibuat pada sheet berikutnya (Data Master jangan dirubah)
3. Sesuai pembicaraan dengan Pak Waryanto bahwa Roll Out ini sama seperti dengan PM (tidak harus Replenish, Masterkey dan Download Full)
4. Roll Out ini dimulai pada tanggal 19 Januari 2017 sd 31 Januari 2017
Demikian dan mohon kerjasamanya serta kami menunggu feed back segera akan RO ini bisa dilakukan sesuai dengan Jadwal dan akan kami koordinasikan dengan FLM
Terimakasih
Best Regards,
Nurbani Yunistira (Nungky)
PT Bank Maybank Indonesia Tbk (d/h PT Bank Internasional Indonesia Tbk)
DCCMOP & RM - ATM Operation & Support
Sentral Senayan 3, 6th Floor, Gelora Bung Karno, Senayan
Jakarta 10270, Indonesia
Fax +62 21 2922 8927
Email : NYuni...@maybank.co.id
Life is an experiment. The more experiments you make, the better
From: Benyamin Nurpatria
Setiawan
Sent: Tuesday, January 17, 2017 2:14 PM
To: _ext Hidayat, Muhammad Alfin; Waryanto, Waryanto; Prayitno,
AmirHadi; Syufri, Doni; Nurbani Yunistira; Johan Alamsyah
Cc: ATM Problem
Subject: Project : Resolve CHIP CONTACT ERROR
Importance: High
CHIP CONTACT ERROR
Dh,
Rekan Wincor.
Terlampir 84Lokasi WINCOR yang terdapat CHIP CONTACT ERROR pada EJ Mesin (EJ pada tgl 23 24 25 29 30 Dec2016 – Payday Dec2016)
Sesuai diskusi terdahulu pada 9Jan jam 10 (ss3 – Lt.16 Room 2), jika ada Error tersebut diatas, maka terdapat kendala pada pembacaan CHIP data, dan perlu dilakukan visit engineer untuk melakukan Cek Card Reader dan Cek Versi Firm Ware.
· Atas hal ini, agar segera dilakukan persiapan action terkait yang diperlukan.
· Pastikan dilakuka Cek Fungsi Kamera dan Fungsi mesin pada umumnya, serta Infrastruktur Lokasi (Refer pada CM Action sesuai PKS)
· Pastikan Fungsi Chip, Normal dan logo2 MBI sudah OK
· Untuk Jadwal pelaksanaan, akan segera kami terbitkan, Start di Kamis 19 Jan 2017
· Per Harinya, kami akan jadwalkan sebanyak 6 Lokasi (per kota)
· Mohon Konfrimasi à perbaikan ini, apakah diperlukan proses Replensih? Apakah diperlukan new Master Key?
Pak Johan n Bu Nungki
Segera persiapkan Jadwal Perbaikan WINCOR, agar Kendala Intermittent TRX CHIP Tidak lagi terjadi pada lokasi ini.
Agar di-fu WINCOR, sehingga komitmen jadwal dan Informasi proses pelaksanaan ter-update.
Loop in Helpdesk team saat pelaksaan project, agar Downtime dapat di-berikan tanda.
Demikian, terima kasih
|
Row Labels |
Count of REGION |
|
Bali |
4 |
|
Bandar Lampung |
2 |
|
Bengkulu |
2 |
|
DKI Jakarta |
24 |
|
Jambi |
3 |
|
Jawa Barat |
27 |
|
Jawa Tengah |
5 |
|
Jawa Timur |
3 |
|
Riau |
5 |
|
Sulawesi Selatan |
1 |
|
Sumatera Barat |
1 |
|
Sumatera Selatan |
2 |
|
Sumatera utara |
5 |
|
Grand Total |
84 |
Best Regards,
Benyamin Nurpatria
PT Bank Maybank Indonesia Tbk (d/h PT Bank Internasional Indonesia Tbk)
DCCMOP & RM - ATM Operation & Support
Sentral Senayan 3, 6th Floor, Gelora Bung Karno, Senayan
Jakarta 10270, Indonesia
Fax +62 21 2922 8927
Email : Benyamin...@maybank.co.id
Life is an experiment. The more experiments you make, the better
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