can not find klink in download folder on phone

[Amy Isaacson]

I am trying to set up my new hp computer with Windows 8.1 and cannot find klink in my download folder or anywhere on my phone thru my computer. I see it in my play store under all apps, but not under downloads. Up until this point I was using klink with this phone and my now old laptop w/o any trouble. The icon for klink is on my phone.

[Kevin Ko]

Hi,

Did you first download the latest version of Klink's companion program to your phone by following the setup guide within the app?  You can also download it directly to your phone via the download page:

http://klink.faveset.com/klink/download

You'll want the Windows version, and be sure to let the "Klink Downloader" handle the download to save it to your phone's Download folder. 

If you want, you can also use your other computer to download the Windows installer from the above link and copy it over to your new PC using a thumb drive.

Does that clear things up?

Kevin

On Fri, Dec 5, 2014 at 6:07 PM, Amy Isaacson <birdt...@gmail.com> wrote:

I am trying to set up my new hp computer with Windows 8.1 and cannot find klink in my download folder or anywhere on my phone thru my computer. I see it in my play store under all apps, but not under downloads. Up until this point I was using klink with this phone and my now old laptop w/o any trouble. The icon for klink is on my phone.

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[Amy Isaacson]

I had not downloaded the companion program. After doing this, I was able to find it and proceed from there and connect! Thank you! Great app and always helpful and prompt support to go along with it! :-)

[Amy Isaacson]

I am now getting a notice from McAfee that it had detected and auto quarantined an infected file on my computer a Trojan when I open and use Klink. It then removes the kclientgui file and corresponding computer screen looking icon from the Faveset Klink folder on my computer. I was then using the kclient_console to connect but that is no longer working for me today. I have uninstalled and reinstalled the companion program on both my phone and computer and uninstalled and reinstalled the Klink app on my phone to no avail. HELP! Ugh!

[Kevin Ko]

Hi, again.

Klink's PC software does not contain any trojans.  It's a paid app, so there's no reason for spyware or the like.  Moreover, I actually build Klink's PC program on a dedicated computer running Linux using a cross-compiler, which leaves little chance for infection.  The installer file is also signed, so you can be sure that the installer and its contents are not tampered with.

Do you recall the exact trojan that McAfee was complaining about?  A few months ago, I learned that Norton was falsely labeling Klink as a trojan due to it only appearing on a small fraction installed systems, which is understandable considering its niche.  (See http://www.ghacks.net/2012/06/25/how-to-bypass-symantecs-ws-reputation-1-system/ for related discussion.)  I ultimately submitted Klink's installer for further investigation, and they made an exception.  It's possible that I will have to do the same with Mcafee.

If the rest of your computer is safe, you should be able to restore Klink from McAfee's quarantine using the following instructions:

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100843

Does that clear things up?

Kevin

On Mon, Dec 8, 2014 at 3:16 PM, Amy Isaacson <birdt...@gmail.com> wrote:

I am now getting a notice from McAfee that it had detected and auto quarantined an infected file on my computer a Trojan when I open and use Klink. It then removes the kclientgui file and corresponding computer screen looking icon from the Faveset Klink folder on my computer. I was then using the kclient_console to connect but that is no longer working for me today. I have uninstalled and reinstalled the companion program on both my phone and computer and uninstalled and reinstalled the Klink app on my phone to no avail.  HELP! Ugh!

[Amy Isaacson]

This does help, but has not solved the problem. Even after I've restored the Klink file, McAfee is removing it because of the Trojan I listed before. Would it help for me to list the file under the trusted items or do I need to wait until you contact McAfee?

[Kevin Ko]

Hi,

In skimming the instructions that I linked to earlier, it looks like you do need to list it as trusted.

I've also reached out to McAfee regarding the Artemis warning that you're seeing.  It looks like a standard false-positive warning, so they should update things soon.

Kevin

On Mon, Dec 8, 2014 at 8:26 PM, Amy Isaacson <birdt...@gmail.com> wrote:

This does help, but has not solved the problem. Even after I've restored the Klink file, McAfee is removing it because of the Trojan I listed before. Would it help for me to list the file under the trusted items or do I need to wait until you contact McAfee?

[Amy Isaacson]

Seems this version does not have the option to move things to trusted. I "turned off" the scanning for a bit in mcAfee to get done what I needed to online w/o it kicking me off because Klink was flagged by McAfee. This is a link to What I found when I could not figure out how to move items to trusted. https://community.mcafee.com/message/186801#186801