Re: klink not working on either phone since update

[Kevin Ko]

Hi, Serena.

This doesn't sound like it's related to the update, as device detection issues aren't actually related to the app itself!  In fact, you can actually uninstall Klink completely from your phone and just enable USB debugging on your phone, and the PC program should still be able to detect your phone.

Instead, this sounds like a USB connection issue, which is very common because USB cables go bad all of the time.  Could you try the following:

1) Try cleaning the charging port on your phone with a soft brush or a twisty tie.  Dust and grime can get inside over time and this can lead to unreliable connections.

2) Try using a different USB port on your computer.

3) If you use Windows and are running a version of Klink's PC software that is older than 1.08, I recommend updating to the latest version.  I made some changes in late fall 2012 that make Klink's PC program a little more tolerant of poor USB connections.   To check the version, click the about button within the PC program.  If you need to update it, you can grab the latest one by following the setup guide within the app.

4) Finally, try a different USB cable if you have one handy or can borrow one from a friend.  It's always possible that the other cable might be flaky if it's old, but it doesn't hurt to try.  A bad cable has been the most frequent source of problems, so definitely keep this in mind.

Also, could you tell me what phone model you have?  If you have a Galaxy Note, S2, or Galaxy S3 (running Android 4.0 ICS), you might want to make sure that the following security option is turned off:

With Android 2.x:

- Go to Settings on the phone

- Choose Locations and Security

- If you see an option titled "Disable USB debugging", turn it off.  Note that this is different from the "USB debugging" options.

With Android 4.x:

- Go to Settings on the device.

- Choose Security.

- Turn off the "Disable debug mode" option if you see it.

Please let me know how it goes!

Kevin

On Tue, May 28, 2013 at 12:21 PM, Serena Martin <seren...@gmail.com> wrote:

Since the recent update my klink will only connect for a matter of seconds then it quits working. Sometimes stillvshows connected, sometimes suddenly not detected, sometimes if unplugged and closed on phonevand comp. Will recinnect for a few seconds but sometimes won't until uninstalled from both devices and reinstalled I'm pulling my hair out my life depends on this connection to work! Please help! Seren...@gmail.com

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[Kevin Ko]

Oh, I also thought of one more common cause for problems:

If you run Windows and have installed Android sync software (e.g., Samsung Kies, HTC Sync, Motorola Media Link, etc.) or some other tether companion program, it's very possible that there is a conflict.  Klink tries to coexist with other programs; however, most Android sync software is very aggressive (HTC Sync in particular) and will take exclusive control of your phone.  The solution is to exit out of the Android sync software or to uninstall it from your PC if you do not use it.  Be sure to check the Windows tray near the clock for the relevant icons (hover the mouse over to identify); then, right-click to exit.

Kevin