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Elisa Rathrock
Have you ever had a VM TV box, with your Netflix account on it, swapped out by VM for a new one? Sometimes VM appear not to wipe the Netflix profile from the old TV box before allocating it to another customer.
Sorry, but no, it was the very same circumstances. I had exactly the same issue bighs had, my VM email was hacked, and my Netflix was taken over by a Spanish account, and all profiles pin blocked. I was told by certain VM reps that they can't close a Netflix account, when in fact you can send a request form in to close it, which happened in my instance. I know Netflix solved this issue, but VM can too when stuck by Netflix actions. Check my account, you'll see the same happened. So I don't understand when I read on this community replies from VM saying only Netflix can solve the issue.
Also, shouldn't VM be doing something about all these hacked accounts? Seems like a data breach has happened. I for one only used the password I had for my VM email, nothing else, and somehow someone got it, as they did with MANY others.
Anyway, got the new contract (no netflix), received an email that Netflix was removed (and then netflix themselves wanted to bill me, which is fine). However, the package was never changed from Fibre 65+Netflix despite the new contract.
Four times calling to support to try and fix it (as they want to charge me for Netflix each month). Each time they say they will sort it, and credit my account. However, just checked again and Netflix is still in my bundle. The last time I called, they redid the contract, but *still* netflix is on.
Hey @Arne-TalkTalk , could you work your magic again, almost another billing cycle without the problem being corrected! (only 14 more of these until my contract ends... hopefully won't have to message each month!)
Hi @Arne-TalkTalk , i think the request to remove has not only got stuck in my account, but also stuck in your back office teams. Just had the monthly bill email, and guess what, I'm being charged for Netflix again! I really dont want this to become a regulaar post on here or 30 mins at a time on the phone each month, can you or a colleague fix it again and somehow escalate so that someone takes an interest in sorting this out once and for all?
Hi @Arne-TalkTalk - any update please? I've logged onto my account 2 weeks later and its not changed. I'm close to another billing cycle, which invaariably means the bill will be wrong for another month.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
We live in the age of streaming. In the earliest days of streaming content online, Netflix was a leader, even an innovator. However, it has since faced difficulties, primarily due to the proliferation of its competition. Networks, studios, umbrella corporations, and niche content hosts have launched streaming platforms. This has made the competition for viewers' time and the content that keeps these platforms healthy and flourishing extremely fierce.
Given all of this, should you continue subscribing to Netflix, or is it time to switch to Apple TV, Amazon Prime, or one of the other streaming platforms on the web? If you're ready to simplify your streaming service subscriptions, keep reading.
To cancel your Netflix account, follow these steps in a mobile or desktop web browser. It's simpler to use a desktop browser, but the same process applies to the mobile version of the site. To skip to step 5, go to the Netflix account cancellation confirmation page.
You cannot process the cancellation from the desktop app, but you can look at the account settings from the app. In the Netflix desktop app, click the three dots in the upper-right corner of the screen, then go to Settings > Account Details. This opens the Account Management page.
You can pause your subscription for a month from the cancellation screen. You can still browse Netflix's content catalog and unpause at any time. The screen also has the option to downgrade your account to another, cheaper tier if you're currently subscribed to the Premium or Standard plan.
After canceling your Netflix account, you can restart the subscription and resume where you left off (including your favorites, preferences, and where you stopped on previously watched shows) as long as you resume within 10 months of cancellation. To resume your plan, log in to netflix.com, go to the Account Details page (as described above in step 3), and click the Restart Membership button on the left side of the page.
If you created your account on the Netflix app using one of the best Android tablets, it's probably linked to your Google account. If so, you can cancel your account on your phone by following these steps:
Now that you've officially informed Netflix of your intent to suspend your account, you probably won't lose access immediately. Even though your subscription is canceled (no more monthly charges), you can access everything until the end of your current billing cycle. You can find out when that is by checking the billing details in your account.
If you don't resubscribe within 10 months, your account is closed. You'll lose your profiles, watch list, watch history, and everything that allows Netflix to customize recommendations that match your viewing preferences.
Netflix's growth curve has begun to flatten over the last few years. On top of this news, Netflix started charging for account sharing in March 2023. If someone isn't part of your household, they must transfer their profile to a new paid account, or you're charged $8 per month for the extra member. While no streaming service wants you to share your password beyond your family members, the crackdown on password sharing could affect your decision to continue your Netflix subscription.
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