shasire jamark nandalia
Maybell Hughs
The internet offers a unique challenge: how do we ensure that all of our digital products, services, and communications are accessible to people with disabilities? What are companies required to do to accommodate such users?
Federal disability laws still await comprehensive updates to keep pace with the digital world. The Americans with Disabilities Act (ADA) was set to receive input from the DOJ in 2018. However, such plans were dismissed in 2017 by the Trump administration and the DOJ indicated it would not give official guidance regarding website accessibility under the ADA.
Aside from direct amendments to the laws, or lack thereof (in the case of the ADA), disability case law has played a major role in setting precedent for how the ADA applies to the internet. One landmark case comes the mind:
NAD v. Netflix.
In 2015, more than half of all Americans watched Netflix. In 2020, there were 203.67 million Netflix subscribers worldwide. Because of its widespread use and popularity, the video streaming service must be made accessible to deaf and hard of hearing viewers.
The outcome of the lawsuit sent a strong message to video creators and distributors that the ADA may apply to your online content. This has far-reaching implications for other entertainment companies that stream video online, like Hulu or HBO Max. It can also affect how the ADA is interpreted in cases of educational videos, such as the closed captioning lawsuit against Harvard and MIT.
In the years since this case, Congress passed the 21st Century Communications and Video Accessibility Act (CVAA), which applies FCC closed captioning rules to any online video content that previously aired on American television with captions. This erased any doubt that TV shows streamed online require captions.
DISCLAIMER: This blog post is written for educational and general information purposes only, and does not constitute specific legal advice. This blog should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
As has been covered very many times, father in law has just gotten sky stream but needs subtitles Ive followed the power off fix a few times with no success. The next fix is to complete a master reset, which I'll do tonight.
@SuperJohnG What issue are you having with the subtitles. The way the subtitles work and are activated will depending on the source app of where the broadcast is being watched. For example turning on subtitles for live channels and Skys own on demand programmes is different from turning on subtitles for shows within IPlayer or ITV X.
@SuperJohnG Before you take any drastic action like a factory reset I assume you have turned the subtitles on at Settings > Accessibility > Subtitles. This will give subtitles for Sky programmes but the Apps (iPlayer, ITVX etc) all need subtitles turned on from within the app. Unfortunately each app achieves this by different procedures.
Also, subtitles can be turned on or off for specific programmes you are currently watching by selecting the button with the 3 white dots (just below the power button) on your remote. Your selection will turn off when you change channels. If there is no subtitle option it means the specific programme is does not have them available.
@SuperJohnG1 I would have suggested escalating your post but unfortunately Sky will only talk to the account holder whether by phone or an online chat. Consequently this option would not work. Hopefully someone who uses subtitles will be able to offer you some additional information.
@kp50 Check your settings at Settings > Accessibility > Subtitles. This will give subtitles for Sky programmes but the Apps (iPlayer, ITVX etc) all need subtitles turned on from within the app. Unfortunately each app achieves this by different procedures.
If you do find a solution (whether through escalation or not) please post it back here as I am aware that some others are having a similar issue. In particular @SuperJohnG1 on another thread but his post can't be escalated.
@SuperJohnG1 I have posted to another similar thread and tagged you so that you can find it. I don't feel comfortable escalating your post as I imagine I would be in breach of Superuser rules as I am aware that you are not the account holder.
This has been an ongoing problem ever since the puck was introduced and it is incredibly irritating for people such as myself who rely on them. All my 7 pucks (6 original and 1 replacement) had to have a factory reset.
I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:
Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that ?. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.
I have been struggling with this forever and couldn't figure out why it was so intermittent. I finally figured out why on my system it was happening. I use multiple screens and will stream while I work. While working I sometimes need to create a video of my screen so I'll pause the streaming, and open up Camtasia to record my screen. If any screen recording software is open all the streaming services will only show black screen with audio. Make sure you have any software that records your screen is closed out. For me that is Snagit, Camtasia, Vidyard, ect.
I had similar problem. I have macbook2023 connected to monitors through dell d6000 universal docking station. Since dell uses DisplayLink technology.. as soon as I connect MacBook to docking station .. currently running Netflix video turns blank with audio streaming on...
I have also been struggling with this forever too. It started again this morning and thankfully found this post. I had my iPad plugged in as a monitor and it turns out this was the cause! Can't believe I'd never noticed this correlation either. Thanks for solving this mystery!
So it was a crashed background process which led to the black screen issue. The Mac even said "Your screen is being observed" at the user login. That may could happen with similar recording software / screen recordings as well.
Just talked to thew Apple Tech support and got a resolution. This is happening due to an interference from one of the "Login items" load during the startup and running in the background. In my case, it was the DisplayLink drive I have installed to support multiple monitors. When I disable the DisplayLink, the issue was resolved immediately. If you don't use DisplayLink, you can troubleshoot the issue by starting Mac in the Safe Mode. Please follow steps below.
Please stream videos in the SafeMode and see if the issue exists. If you can watch videos in the Safe Mode, then issues is with one of the login items and/or extension you have installed. Please restart the Mac. After that, start disabling login items one-by-one to find the defective item.
oh man, but this doesn't help much if you don't use chrome at all and you are still getting the black screen. this is such a puzzle and I am really really surprised no one has found causes and fixes for this yet. like its happening at least twice a month for me now on any streaming that isn't Netflix and I ONLY use safari.(but I still checked the others and they all have same prob too) I have done so much troubleshooting, restarting, turning off any ad blockers and pop up blockers, clearing cache (pain the the rear too that one), and logging in and out of everything all the way to restarting the internet and computer for a full restart cycle. I just wanted to watch some wheel of time on my day off. surely, someone out there knows why this is happening? (MacBook Pro with M1 and Ventura)
Same issue. Was able to make the changes in Chrome and am able to have both sound and video when screen mirroring to TV. Still black screen when trying to screen mirror movie purchased from Apple TV from Mac to TV. Works perfectly when using iPad. Odd.
Was trying to Chromecast Screen or Apple Mirroring The Matrix on Max.com and filter it via ClearPlay but the video was not showing up only the audio... Tried updating/upgrading chrome, ClearPlay extension and nothing... Came across this amazing apple community post and BAM... was able to Chromecast Screen or Apple Mirroring with video and audio... Thanks for taking the time to post.
THANK YOU for this comment!!!! This is what solved my problem! I checked all my apps that records screens and they were not running. I have been trying to figure this one out for so long. Why on earth does iPad sidecar cause this? That is so crazy!
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