Ok, you call, let's say, some gov't agency,
could be the SEC, CFPB, FTC, or a state or
local agency, a Health Dept, your Electric
Company - They answer with recorded
voice:
If this is a medical emergency, please hang up
and dial 911 - For Engrish, press one, all others
hang up and dial 911 - Then "how may we help
you, please say why you are calling"
You: Complaint
Voice: I did not recognize that department, please try again
Me: AGENT, AGENT, AGENT
Voice: An agent will be with you in no longer than 5 minutes
Now, here's the part that that I've wondered about for
years - They then say, "Would you be willing to take
a brief survey after your call about your experience?"
OK, Now, my burning question is this:
Does the agent we talk to, know in advance
whether we pushed YES (to do a survey) or
NO (will not do survey)??