Membership

Ozan Yücel

unread,

Dec 23, 2025, 7:01:47 AM12/23/25

to famil...@googlegroups.com

I subscribed to your app for life. Then I deleted the app. Now I've reinstalled it. The app doesn't recognize me. There's no login button.

Michele Salvador

unread,

Dec 23, 2025, 4:38:53 PM12/23/25

to famil...@googlegroups.com, Ozan Yücel

I subscribed to your app for life. Then I deleted the app. Now I've reinstalled it. The app doesn't recognize me. There's no login button.

No, there is no login in Family Gem.
The purchase of Family Gem Premium is linked to your Gmail account.
Simply go to Trees → Settings → About → the Premium subscription should immediately reactivate automatically

Ozan Yücel

unread,

Dec 23, 2025, 4:58:57 PM12/23/25

to famil...@googlegroups.com

The activation didn't work in the "About" section. I clicked on "delete," and it was deleted. How do I activate it?

24 Ara 2025 Çar 00:38 tarihinde Michele Salvador <chico...@gmail.com> şunu yazdı:

Michele Salvador

unread,

Dec 23, 2025, 5:52:21 PM12/23/25

to famil...@googlegroups.com, Ozan Yücel

The activation didn't work in the "About" section. I clicked on "delete," and it was deleted. How do I activate it?

Yes, I see in the console that about one hour ago you clicked the Delete button of the Premium subscription.
Now your subscription is deleted.
If you want it you have to purchase it again.

Maybe you clicked on the Delete button unintentionally. If you want I can refund you previous subscription.
Let me know.

Ozan Yücel

unread,

Dec 23, 2025, 5:59:55 PM12/23/25

to famil...@googlegroups.com

Okay, refund the money. I'll buy it again.

24 Ara 2025 Çar 01:52 tarihinde Michele Salvador <chico...@gmail.com> şunu yazdı:

Michele Salvador

unread,

Dec 23, 2025, 6:21:55 PM12/23/25

to famil...@googlegroups.com, Ozan Yücel

Okay, refund the money. I'll buy it again.

Done.
I just refunded 100% of your cancelled subscription.
I hope you will receive exactly the same amount you paid.

Ozan Yücel

unread,

Dec 23, 2025, 6:27:05 PM12/23/25

to famil...@googlegroups.com

I received a refund email. Even though I had balance, I couldn't make the purchase. And the email from the Play Store says there's a problem. So the refund you sent isn't going into my account either. I'll resolve the issue and try again. Thank you and good night.

24 Ara 2025 Çar 02:21 tarihinde Michele Salvador <chico...@gmail.com> şunu yazdı:

Ozan Yücel

unread,

Dec 23, 2025, 6:27:52 PM12/23/25

to famil...@googlegroups.com

I received a refund email. Even though I had balance, I couldn't make the purchase. And the email from the Play Store says there's a problem. So the refund you sent isn't going into my account either. I'll resolve the issue and try again. Thank you and good night.

24 Ara 2025 Çar 02:26 tarihinde Ozan Yücel <samda...@gmail.com> şunu yazdı:

Reply all

Reply to author

Forward