Our Google account has been upgraded to Google+ and I think this has confused Factile because when I now log in (using Google account) all our surveys have vanished!
The current survey is still live (http://www.factile.net/MyHealth_Annual_Patient_Survey_2013
) but I can't access the admin side to download responses etc.
I assume Factile associates surveys with an email address and since the Google+ update, our default email address has changed (although we still login with the old email address). It's all very confusing!
Thanks for your help,