Main Duties/Responsibilities:
This role is responsible for directly supervising, supporting and coordinating 3PL warehousing and distribution operations and ensuring that customer orders, complaints, and requests are processed in a timely, accurate, and cost effective manner. This person must be well organized, flexible and enjoy challenges of supporting the operations department
- Manages 3PL operations effectively and efficiently
- Responsible for ensuring that customer orders, complaints, and requests are processed in a timely, accurate, and cost effective manner
- Develops, implements and advice effective systems and procedures to ensure effectiveness and efficiency of the operation
- Monitors warehouse services and determines best methods to overcome obstacles while maintaining acceptable service levels
- Reviews and answers inquiries from customer service, customers, sales, retails and management;
- Manages distribution and return logistics operations using defined KPIs
- Manages warehouse and all order processing operations using defined KPIs
- Manage SAP transactions and ensure a smooth info flow between 3pl and SAP
- Reports logistics metrics
- Responsible of logistics cost management
Skills / Experience Required:
- Bachelor degree in engineering, supply chain, logistic or related
- 4 - 7 years’ experience in logistic operation execution experience in global transportation, warehousing, and distribution management
- Fluency in English
- 3-5years’ SAP experience, Key/Super User experience will be an asset
- The candidate should be a proficient user of MS Excel
- Strong communication skills , good organizational and planning skills
- Positive, motivated, willingness to learn and develop process