Have version bought directly from FaceGen website...

FGCustomer

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Nov 29, 2017, 10:02:59 AM11/29/17

to FaceGen

Hey,

I bought FaceGen Artist Pro directly from the FaceGen website before it was available from DAZ 3D website. It it possible to 'transfer' my purchase to the DAZ 3D website? This will make less trouble for me because it will be downloadable from DIM after upgrades.

Thanks.

FaceGen Guru

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Nov 29, 2017, 10:12:14 AM11/29/17

to FaceGen

No, this is not possible.

However the advantages of purchasing direct from us are:

1. You can re-download anytime from the link in the purchase email.

2. Minor version update download links will be sent to the same email (before they're available on Daz).

3. You can email us with your purchasing name to re-send links or serial number.

4. You quality for beta use when we do major upgrades.

Best wishes,

FGCustomer

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Nov 29, 2017, 10:20:09 AM11/29/17

to FaceGen

OK, thank you. Not a big problem.

Felix Rodriguez

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Dec 29, 2017, 10:39:09 AM12/29/17

to FaceGen

Darn! I bought through the DAZ site, so I guess I miss out on:

"4. You quality for beta use when we do major upgrades."

I'm deciding now on whether to repurchase direct....

On Wednesday, November 29, 2017 at 10:12:14 AM UTC-5, FaceGen Guru wrote:

Felix Rodriguez

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Feb 2, 2018, 6:30:10 PM2/2/18

to FaceGen

Just noticed the upgrade to version 1.12! Now to wait for the DAZ shop to update!

FaceGen Guru

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Feb 2, 2018, 6:37:44 PM2/2/18

to FaceGen

It's a free upgrade, DAZ will make it available soon.

Best wishes,

FGCustomer

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Feb 2, 2018, 6:55:03 PM2/2/18

to FaceGen

On Friday, February 2, 2018 at 6:37:44 PM UTC-5, FaceGen Guru wrote:

It's a free upgrade, DAZ will make it available soon.

Best wishes,

I bought FaceGen Artist Pro directly from Singular Inversions but have received no email with a link to the latest version of FaceGen Artist Pro 1.12. Has Singular Inversions sent out that link to direct customers yet? In the past I have not received such email links unless I find out myself through investigation and requested the upgrade myself. I have already requested at least 3 times that my email address be updated so I will get those links to the upgrades of FaceGen Artist Pro as the email I ordered FaceGen Artist Pro with originally had to be deleted because of the data breach at the credit bureau Experian.

Please advise.

FaceGen Guru

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Feb 2, 2018, 7:00:30 PM2/2/18

to FaceGen

Your email looks like it was updated but the support person didn't un-check the 'email bounced' flag.

I'll correct that and send you the update.

Best wishes,

FGCustomer

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Feb 2, 2018, 7:07:24 PM2/2/18

to FaceGen

OK, nevermind as I just received an email with a link to the new version of FaceGen 1.12 so it seems my email address has been corrected now.

Thanks very much.

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