DirectX11 and old video card

Ken Crow

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Jan 28, 2021, 2:39:06 PM1/28/21

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Hello!

Are you planning to fix the error of rendering in FaceGen Artist v3.6 and newer for laptops with old video cards without DX11 core support?

Using dxcpl-directx-11-emulator doesn't help this time (for example for NVidia Quadro FX 2800M).

Andrew Beatty

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Jan 28, 2021, 4:25:06 PM1/28/21

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Hello Ken,

Thank you for letting us know about this issue.

For version 3.6 we added DX11 shaders to increase the performance of face updates. Perhaps this broke your compatibility emulator.

Question: does the program quit with a DX11 lack of support error or does it just not display properly ?

We can look into possibly providing alternate rendering paths for very old GPUs.

We're happy to provide download links to older paid versions - please forward your Daz purchase email and serial number to

support to request an older download link.

Best wishes,

--

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Ken Crow

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Jan 29, 2021, 10:41:19 AM1/29/21

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Question: does the program quit with a DX11 lack of support error or does it just not display properly ?

Answer: the program throws out the error window (see this picture) and keeps working but without 3d view of model ... just empty gray screen :(

The sliders and buttons are visible :)

пятница, 29 января 2021 г. в 00:25:06 UTC+3, FaceGen Expert:

FaceGen Expert

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Jan 30, 2021, 7:35:24 AM1/30/21

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Hi Ken,

It looks like the software is not able to establish a Direct3D 11 context at all on your PC.

This means you may be able to fix the problem with a software driver for Direct3D 11.0.

Make sure you've installed the latest drivers for your GPU.

You can check your current system configuration with these instructions:

https://facegen.com/art_requirements.htm

Best wishes,

Ken Crow

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Jan 31, 2021, 8:01:58 AM1/31/21

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DXDiag shows that there is DX11 version in my system. I have the latest recomended video drivers for my card from NVidia site.

But look at this article, please: NVidia Quadro FX 2800M Specs

суббота, 30 января 2021 г. в 15:35:24 UTC+3, FaceGen Expert:

FaceGen Expert

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Feb 1, 2021, 9:39:55 AM2/1/21

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Hi Ken,

Thank you so much for bringing this to my attention.

I'll update the web site to reflect the necessary checks for feature level support.

Since only a very small (and shrinking) percentage of PCs lack 11_0 feature support,

10_* support is not something I'll likely have time to add.

However I will contact you directly by email to send you a free license of Artist Pro for your help.

Best wishes,

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