Yes, FaceGen is still in active development.
In the last 2 years, version 3.0 through 3.5 have been released. You can see the feature and version history at the bottom here:
All customers with a valid email who have not unsubscribed should be receiving update links. Contact support if you are not.
Thank you for your suggestion for adding custom user points to photos.
We will be releasing an update that improves the photo match in 2021.
Best wishes,