[hylafax-users] Consistent Busy Signal Detected Error ??
Humphery Bryant
I installed Hylafax from the Centos Rpmforge Repo.
I can receive Fax OK but when i try to send a fax its just repeated
"Busy signal detected" error and my job gets re-queue even when no one
is at work. i cant understand how the line is busy and no one is at
work, how is that possible ?
Can someone who knows about modems decipher this error log.
Thanks Much
Your facsimile job to +9 757-5400 was not sent because:
Busy signal detected
The job will be retried at 16:48.
---- Unsent job status ----
Destination: +9 757-5400
Sender: Olive
Mailaddr: ol...@tropicalbattery.com
Quality: Normal
Page Width: 194 (mm)
Page Length: 281 (mm)
Signal Rate: 14400 bit/s
Data Format: 2-D MMR
Dialogs: 0 (exchanges with remote device)
Calls: 11 (total phone calls placed)
Dials: 11 (consecutive failed calls to destination)
Modem: Status: Busy signal detected Submitted
From: 192.168.2.74
JobID: 28
GroupID: 28
CommID: c000000053
---- Documents submitted for transmission ----
The following documents were submitted for transmission and are
available on the server for reuse until they are automatically
purged when this job is removed. Documents may also be manually
removed using the faxrm command; consult faxrm(1) for information.
Filename Size Type
docq/cover28.cover 11747 PostScript
docq/doc53.ps.28 7688 PostScript
Additional information:
Busy signal detected
---- Transcript of session follows ----
--- Transcript of session follows ----
c000000053
Jul 26 16:45:23.35: [29755]: SESSION BEGIN 000000053 +97575400
Jul 26 16:45:23.35: [29755]: HylaFAX (tm) Version 5.2.5
Jul 26 16:45:23.35: [29755]: SEND FAX: JOB 28 DEST +9 757-5400 COMMID
000000053 DEVICE '/dev/ttyS/PCTEL0' FROM 'Olive
<ol...@tropicalbattery.com>' USER olive
Jul 26 16:45:23.35: [29755]: STATE CHANGE: RUNNING -> SENDING
Jul 26 16:45:23.35: [29755]: DELAY 100 ms
Jul 26 16:45:23.45: [29755]: <-- [12:AT+FCLASS=1\r]
Jul 26 16:45:23.46: [29755]: --> [2:OK]
Jul 26 16:45:23.69: [29755]: DIAL +97575400
Jul 26 16:45:23.69: [29755]: DELAY 100 ms
Jul 26 16:45:23.79: [29755]: <-- [14:ATDT+97575400\r]
Jul 26 16:45:30.42: [29755]: --> [4:BUSY]
Jul 26 16:45:30.42: [29755]: SEND FAILED: JOB 28 DEST +9 757-5400 ERR
Busy signal detected {E001}
Jul 26 16:45:31.42: [29755]: DELAY 100 ms
Jul 26 16:45:31.52: [29755]: <-- [5:ATH0\r]
Jul 26 16:45:31.53: [29755]: --> [2:OK]
Jul 26 16:45:31.53: [29755]: MODEM set DTR OFF
Jul 26 16:45:31.53: [29755]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Jul 26 16:45:31.53: [29755]: SESSION END
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Arjen
Hi,
On 07/27/2011 08:22 PM, Humphery Bryant wrote:
> I'm Running Hylafax 5.2.5 on Centos 5.6 using a PCtel HSP56 MicroModem.
> I installed Hylafax from the Centos Rpmforge Repo.
>
> I can receive Fax OK but when i try to send a fax its just repeated
> "Busy signal detected" error and my job gets re-queue even when no one
> is at work. i cant understand how the line is busy and no one is at
> work, how is that possible ?
[snap]
> Jul 26 16:45:23.79: [29755]: <-- [14:ATDT+97575400\r]
You should take a look at the ModemDialCmd config option in
etc/config.ttyS*. Do you need to dial a 0 (zero) first, should the modem
wait a little, wait for a dialtone... Busy, No carrier, etc can all have
to do with ModemDialCmd.
Check http://wiki.debian.org/HylaFax#Adding_a_Dial_Prefix to have some
examples.
HTH,
Arjen.
Humphery Bryant
Thanks much for the reply, i will have a look at the documentation and
give it another go but base on trial and error plus endless no carrier
detected when i try to send a fax..i figured only when i add a +9 to the
number i actually make some progress by getting the Busy Line detected
Error.
Busy Line detected is the closest I've come to sending a fax otherwise
its no line detected or no carrier detected.
Thanks again
--
Arjen
> Hi Arjen,
> Thanks much for the reply, i will have a look at the documentation and
> give it another go but base on trial and error plus endless no carrier
> detected when i try to send a fax..i figured only when i add a +9 to
> the number i actually make some progress by getting the Busy Line
> detected Error.
> Busy Line detected is the closest I've come to sending a fax otherwise
> its no line detected or no carrier detected.
Well,
the 9 in the referenced Debian page is only an example, you may have to
dial a 0, a 1 or nothing at all to get an external line. Maybe you use
pulse instead of tone (ATDP vs ATDT). So many possibilities.
When you plug an analog phone into the fax line, what do you have to do
to get an external dialtone? Do you have to wait, dial a zero first ?
Copy that behaviour to your ModemDialCmd setting.
And then again: the reason might be somewhere else...
Arjen.
Humphery Bryant
"When you plug an analog phone into the fax line, what do you have to do
to get an external dialtone? Do you have to wait, dial a zero first ?"
When i plug in a phone i can dial out straight,NO 1,0 or 9 or wait is needed.i dial out staright
Also i just notice when my modem initializes it says "PCTel initialization. Country code is 33"
Country code 33 belongs to france and i'm in Jamaica how do i change that ?
" Copy that behaviour to your ModemDialCmd setting"
I've added
ModemDialCmd: ATDT0%s@
ModemATCmdDelay: 100
To my modem config and now i dont need to add +9 i just dial straight but i'm still getting busy line detected..
I'm begining to wonder if its IRQs or some module thats interfering with the modem :(
see log below
c000000105
Jul 28 15:38:10.10: [31440]: SESSION BEGIN 000000105 7575400
Jul 28 15:38:10.10: [31440]: HylaFAX (tm) Version 5.2.5
Jul 28 15:38:10.10: [31440]: SEND FAX: JOB 58 DEST 7575400 COMMID 000000105 DEVICE '/dev/ttyS/PCTEL0' FROM 'Olive<hbr...@tropicalbattery.com>' USER olive
Jul 28 15:38:10.10: [31440]: STATE CHANGE: RUNNING -> SENDING
Jul 28 15:38:10.11: [31440]: DELAY 100 ms
Jul 28 15:38:10.20: [31440]:<-- [12:AT+FCLASS=1\r]
Jul 28 15:38:10.21: [31440]: --> [2:OK]
Jul 28 15:38:10.45: [31440]: DIAL 7575410
Jul 28 15:38:10.45: [31440]: DELAY 100 ms
Jul 28 15:38:10.55: [31440]:<-- [14:ATDT07575400@\r]
Jul 28 15:38:20.07: [31440]: --> [4:BUSY]
Jul 28 15:38:20.08: [31440]: SEND FAILED: JOB 58 DEST 7575400 ERR Busy signal detected {E001}
Jul 28 15:38:21.08: [31440]: DELAY 100 ms
Jul 28 15:38:21.18: [31440]:<-- [5:ATH0\r]
Jul 28 15:38:21.18: [31440]: --> [2:OK]
Jul 28 15:38:21.18: [31440]: MODEM set DTR OFF
Jul 28 15:38:21.18: [31440]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
Jul 28 15:38:21.18: [31440]: SESSION END
--
Arjen
> Arjen I'm Back at it again
>
> "When you plug an analog phone into the fax line, what do you have to do
> to get an external dialtone? Do you have to wait, dial a zero first ?"
>
> Also i just notice when my modem initializes it says "PCTel initialization. Country code is 33"
> Country code 33 belongs to france and i'm in Jamaica how do i change that ?
>
> " Copy that behaviour to your ModemDialCmd setting "
> I've added
> ModemDialCmd: ATDT0%s@
> ModemATCmdDelay: 100
If you don't need a zero, why do you put one after the ATDT ?
Try
ModemDialCmd: ATDT%s
or
ModemDialCmd: ATDT,%s
no ModemATCmdDelay
HTH
Arjen.
> To my modem config and now i dont need to add +9 i just dial straight but i'm still getting busy line detected..
> I'm begining to wonder if its IRQs or some module thats interfering with the modem :(
IRQ problems would you give a none-working modem, and you wrote you can
receive...
Humphery Bryant
Thanks for the Help..much appreciated but i'm still getting Busy signal
detected {E001}
I hate nagging people with my problems hence i'm taking a small
break from setting up Hylafax for now
Will keep you posted . . Thanks again
On 28-07-2011 4:00 PM, Arjen wrote:
> On 07/28/2011 10:48 PM, Humphery Bryant wrote:
>> Arjen I'm Back at it again
>>
>> "When you plug an analog phone into the fax line, what do you have to do
>> to get an external dialtone? Do you have to wait, dial a zero first ?"
>>
>> When i plug in a phone i can dial out straight,NO 1,0 or 9 or wait is needed.i dial out staright
>> Also i just notice when my modem initializes it says "PCTel initialization. Country code is 33"
>> Country code 33 belongs to france and i'm in Jamaica how do i change that ?
>>
>> " Copy that behaviour to your ModemDialCmd setting"
>> I've added
>> ModemDialCmd: ATDT0%s@
>> ModemATCmdDelay: 100
>
> If you don't need a zero, why do you put one after the ATDT ?
>
> Try
>
> ModemDialCmd: ATDT%s
>
> or
>
> ModemDialCmd: ATDT,%s
>
>
> no ModemATCmdDelay
>
> HTH
>
> Arjen.
>
>
>> To my modem config and now i dont need to add +9 i just dial straight but i'm still getting busy line detected..
>> I'm begining to wonder if its IRQs or some module thats interfering with the modem :(
>
> IRQ problems would you give a none-working modem, and you wrote you
> can receive...
>
--
Stefan Wagner
> When i plug in a phone i can dial out straight, NO 1,0 or 9 or wait is
needed.i dial out staright
Ok, then your modem dial string is just "%s".
> Also i just notice when my modem initializes it says "PCTel
initialization. Country code is 33"
Might be it expects french dial tones before it starts dialling AND your
local dial tones differ from this. This problem is also common with PABX,
which very often have differing dial tones.
So you should try to disable dial tone detection. According to
http://www.teleon.net/doc/atcommand.pdf this should be the "X3" command. So
give this a try:
ModemDialCmd: ATX3DT%s@
Good luck!
Kind regards
Stefan