RE: [eye-care-equipment-maintainers:292] An urgent help

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McMillan, Darren

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Jul 28, 2014, 5:57:27 AM7/28/14

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passed this on to a zeiss engineer, his response below…

Hi Darren

Suggest they change the lamp at the top. If the message still comes up then it needs re calibrated.

Hope this helps

Best Regards

good luck

Darren

From: eye-care-equipm...@googlegroups.com [mailto:eye-care-equipm...@googlegroups.com] On Behalf Of Srinivasan
Sent: 28 July 2014 10:18
To: eye-care-equipm...@googlegroups.com
Subject: [eye-care-equipment-maintainers:292] An urgent help

Dear friends. Some of you may know that I am in Ulaanbaatar, Mongolia running an instruments maintenance program. The hospital has a brand new (Zeiss) Humphrey Field Analyzer Model 720i Sl. No. 7202-5764 gifted to them from USA. As it always happens with such gifts the hospital has not received the manual. The instrument is reported not working.. This after noon it was brought to our workshop to help them to use it. We checked it and we find that the instrument gets turned on but when we proceed with the routine tests we constantly get the error message "motor board not calibrated" We opened the instrument and we found that the motor is running and we get the flashes of light. But the instrument cannot be used as the error message is blocking any further action. Could any of you who is more familiar with the instrument please guide us what we can do. It is sad that such a brand new machine cannot be used. We need an urgent response as we are finishing the program and will be leaving the hospital on the evening of 1st Aug. Thanks Srinivasan

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VIJAY KUMAR VIYYURI

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Jul 28, 2014, 7:29:43 AM7/28/14

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Dear Sir,

Greetings to you,

As per my knowledge, please change the lamp. If repeating the same error, need to clean all optics in motor board section.

I will try to send the user manual (soft copy) as early as possible.

Regards
Vijaya Kumar Viyyuri
D.No. 24-144/6, F-3, Varaha Block, VLN Towers,

Opp: Gosala Jn, Beside BRTS Rd, Simhachalam,

Visakhapatnam-530 028
Telfax: 0891-2735704
Mobile: 94411 43290
Mobile: 97012 02306