Check your Kits for this problem !

[Herb Winters]

I have confirmed with Mark that the Heater band voltage printed on the side of the heater band should match the voltage you are going to run the extrusion Bot at.(as close as possible)
there are two different heaters a 120V and a 240V.

If you are using 110 - 125VAC you need the 120V heater band.

if you ar using 200 - 250VAC you need the 240V heater band.

The reason I am flagging this as something you should check is if your kit is for 120V and your kit has the 240V band heater by mistake as mine did.

it is hard to tell after you have built the kit the Extruder will get up to temp but it is only able to produce 1/4 the heat that it should as a result the extruder motor will work harder than it should.

if you find a problem let mark know and he will get you a replacement heater.

last night I sent him and email and he sent me a reply I explained some additional information and received a quick reply again. :)
and this morning I got a notice from USPS saying that I had a package comming from mark.

I think he has fixe the Support problem.