Answers not being saved

[Mark Stafford]

Hi everyone.

I'm new to this group and to crossword setting, as well being not good with tech.

I use autofill and start making the clues and I like the way it works.

BUT, as soon as I leave the page to do something else,  or close my computer, or try and change an (8) to a (4,4) or, seemingly, anything, I lose all the answers. I have tried pressing 'save' in all these situations.

Help, please.

I thank you in anticipation.

[Viresh Ratnakar]

Hi Mark, that's not a great experience, hope I can identify the problem and resolve it asap!

Just to make sure: after running autofill, once the grid has been fully filled, the suggested letters are shown in gray. Then, from the autofill panel (you can reopen it if's closed), you have to click on the "Accept" button to say that you're OK with the suggested fills. Then the letters will be in black font instead of gray.

Please confirm that you are already doing this (if not, this should fix your problem).

If you can record a short video that shows the problem, that can be useful. You can share it with me at vir...@gmail.com. please also let me know what platform you're using (browser and device).

Thanks,

Viresh

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[Mark Stafford]

Thank you, I will do that. 

[Mark Stafford]

Hi Viresh, 

For the moment, it looks like clicking on ‘Accept’ was the answer to my problem. 

Thanks so much for the rapid response. 

Mark