jasreeo forestor felicius
Robert
I was previously using Optimum's Modem Arris TM1602 and Optimum's Router Sagemcom F@st 5260CV and all services were working fine on my TV. I upgraded to the brand new Netgear Nighthawk CAX80 and when I connected my TV to the network, Samsung's autoinstalled app TV Plus stopped working. All channels appear in the channel guide and are selectable but when I select a channel it does not load and instead provides an error message "Error. There was a problem while trying to play the TV PLUS channel. Check your network settings or try again later." I must specify ALL other internet connected apps have been working as usual (Netflix, Hulu, Amazon Video, etc.), only TV Plus is encountering this issue.
In terms of troubleshooting the TV, I've tried everything I could think of including: Upgrading Firmware (current T-KTM2AKUC-1294.1, BT-S), resetting network connection, using wired connection, using wireless connection (only 2 feet away from router), auto scanning channels again, turning off IPv6, power cycling TV, unplugging/plugging back in TV, signing in/out of Samsung Account, Resetting Smart Hub and ultimately doing a factory reset. However, I did try connecting the TV to my phone, using my phone as a hotspot and boom! TV Plus started working again. Then, I connect it back to the router and TV Plus goes offline again.
These steps led me to believe for sure it is a router issue somehow blocking access to TV Plus. That is until I remembered I have a 2016 Samsung UN43KU6300 that I rarely use for streaming purposes. I figured let me give TV Plus a shot on the older TV. Using the same wireless connection, to my surprise, TV Plus started working on my 2016 TV, running on software version 1242. A quick note about that 2016 TV is that it had been acting up ever since my house was struck by lightning (2018) while it was powered on, frying the main board. I had managed to obtain a new main board, pop the covers off and replace the fried board to successfully revive the TV but still things sometimes act up a bit. Besides the point, my thought now is that the newer software version 1294 is somehow not compatible with my router in terms of TV Plus but the older version is. Is there a way I can downgrade my 2018 TV's version to match the 2016 TV, flash drive side loading perhaps? Or can I bypass some type of restriction on the router that was blocking a certain communication my 2018 TV was asking for?
I have been in contact with Samsung Experts who have taken remote control of the TV and after 50+ minutes came up with the conclusion that it must be the Modem/Router causing the issue (since it worked on my mobile hotspot) and redirected me to my Modem/Router Supplier, Netgear . I then contacted Netgear Experts to tell them everything I had learned only for them to tell me it must be a TV issue (since the 2016 TV connected to the same network) and they redirected me back to Samsung. I fear I will be in this Ping Pong of deflections for eternity which is why I came to this message board.
If anyone has any knowledge or information please share. I am an engineer and a perfectionist and it's eating away at me not knowing the solution to this problem! Thank you all who have read this far!
something else to check into is the Optimum service. Maybe their app has to connect to specific device to have full service. I had to have a dish device added to my network to stream espn off my apps to "prove" i had their service. Not sure how optimum does it with their service.
I have a Sony 4K as well. Everything works fine on that and on the smaller Samsung. I am only seeing this problem on the larger Samsung. I wanted to test other apps on the larger Samsung and it seems all regular streaming services work fine (Netflix, Hulu, Amazon Video, and Disney+), the problems occur when I try to use Live TV type app like "TV Plus", "CBS News", "ESPN" etc. I'm not sure what could be blocking live signals to one TV but not the other 2.
I had Optimum's 400 plan and as of today I upgraded to Optimum's 1gig coax plan. They tried to send a guy here to upgrade my equipment even though I told them I have a CAX80 with DOCSIS3.1 capabilities and did not want their equipment. He arrived re-registered my CAX80, told me I'm good and left. I got a confirmation call an hour later to confirm if I'm 1 gig enabled or not. I tested my speed to find that I was still at 400mb down. I told them no, I don't have a gig and they told me to call customer service. I called them and escalated up to the "Network Engineer" who told me 1 gig coax will not work with anything but their own crappy Ubee Modem/Router combo. Essentially, they said either use their Ubee Modem/Router (and pay the $10/month fee to get 1 gig and return my CAX80 because it is "Useless" with that tier or downgrade back to 400mb to use the CAX80 as I was previously. This puts me at a crossroads, there must be away around the service block to allow the Optimum 1 gig service with my CAX80, no? Do I have to keep bugging them and escalating until some higher up enables it on my device? Thinking of the Frontier case or FCC's CFR 76.1201.
You're kind of caught in a catch-22. the CAX80 is compatible with >1gig service but only if the service provider certifies it for that speed. So if optimum will only certify it for 400mbps, that's all it'll get.
I am experiencing issues as well. I cannot get Disney+ to function properly. All other streaming platforms works just fine. I have a 2018 Samsung and newly istalled CAX80. I can open Disney+ however when I select the tiles for Marvel or Star Wars they will not open. I have to use the search bar to find whatever I am looking for instaed of seeing whats available. I've called Samsung, I've called Netgear and I've even called Disney+, lots of finger pointing going on between them all. Disney+ works on all other devices throughout my home....just not my S
Anyway, best advice is to return the CAx80. ALL of Netgears AX devices have serious design flaws. I ended up going with Linksys AX4200 Velop. HIGHLY RECOMMENDED alternative. Arris also makes a great Dociss 3.1 modem.
I haven't had any problems with my CAX80. though i dont have a samsung TV. If other devices are working and the samsung device is he only one thats seems to be having problems, then the problem maybe with this one device. Ensure the devices FW is up to date. Contact the Mfrs support web site or service for additional information. It's not always a router or modem issue. Not the first time that Samsung has been known to be a problem with users.
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