Fwd: Convergys Gurgaon is hiring Customer Care Executives for Voice, Chat & E-mail process

[Kuldeep Singh]

---------- Forwarded message ----------
From: Convergys <promo...@timesjobs.com>
Date: Thu, Oct 17, 2013 at 5:29 PM
Subject: Convergys Gurgaon is hiring Customer Care Executives for Voice, Chat & E-mail process
To: naukri...@gmail.com

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CONVERGYS DIRECT HIRE CENTERS Agora - Gurgaon CR Park - New Delhi Malviya Nagar - New Delhi Vipul Agora, 4th Floor, Sector-28, Chakarpur, Next to Sahara Mall Contact: Seema - 8860093819 L-4, Chi Minah Marg, Opp. Nehru Apartment ( Gate No-2), Near Nehru Place Metro Place Contact: Akhil - 8826196881 E2/10, 2nd Floor , Main Market, Opp. Subway Eatery Contact: Armaan - 8527091730

Requirements Fresher graduates / undergraduate with minimum 6 months international call center experience. Strong technical knowledge Ability to quickly and effectively identify and solve customer requests and problems Excellent verbal and written communication skills. Job Role Provide technical support to address billing and technical concerns of DSL customers. Troubleshoot concerns with Internet connectivity, browsing issues, email issues and resolve billing disputes. Troubleshoot internet DSL email process. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy.

Salary - Rs. 17,000 – 20,800 per month plus incentives All candidates are expected to be open to working in a 24x7 work environment and be flexible with split week offs.

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Regards,

Kuldeep Singh

Assistant Manager Quality

Game Zone India Limited

Phone.: +91-8586978644
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