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Abigail Tyrie

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Aug 2, 2024, 7:30:19 AM8/2/24

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recently received the 4k stick and have no problems with all my streaming channels except for Netflix. Netflix will not load properly and constantly gives UI-800-02 error code. Tried deleting app, reinstalling, factory reset, all other options, nothing works. Netflix works fine on my other roku devices and smart tv's. roku said they would call me back, but no response. anyone else find a solution for this ?

i constantly get error UI-800-02 when i try to start Netflix on my Roku 4k streaming stick. No issues with it running on older roku devices that i have on other televisions. all applications work just fine, except Netflix. Called Samsung, they said it was Netflix, so called them. Netflix said it was Roku and when i called Roku they said that they needed to investigate and would get back to me within 24 hours. Unfortunately no one got back to me.

I've tried that multiple times and Roku support has had me perform perform factory reset, delete the application, reinstall application, turn everything off turn everything back on multiple times, Netflix still shows the same error and support had me provide the internal error codes. They indicated they would respond within 24 hours, but that time has come ne and gone with no resolution or contact.

We appreciate the time and effort you've put into resolving this Netflix issue. Please note that since this issue is specific to Netflix, we suggest contacting their customer support team, Netflix ContactUS, for further assistance and clarification. It's important to know that the majority of content on the Roku platform is provided and managed independently by the streaming channels' providers.

I contacted netflix, who told me to call Roku as the problem only occurs on the Roku ultra 4k stick. I provided the error codes to Roku support, but no one has followed up. Passing the buck back to Netflix doesn't help. I called Netflix who had me call samsung, samsung had me call roku, initially, roku had me call netflix who in turn told me to call roku. roku finally admitted there was a problem with the roku ultra 4k stick but no one is taking 'ownership' of the problem to get it resolved.

Please get someone in roku technical team to review the information provided to roku support and of course, if they need more data, i would be happy to share the entire page that shows all the error data on the roku device.

as a side note, others have had to uninstall/reinstall, or reset their roku device to get it to work with netflix, but none of their resolutions work for me. the fact that they experienced the same errors and after doing the above got their device to work properly demonstrates that the problem is with roku not netflix.

I have a question in reference to the Roku player and the "Room Off" function through Control4. If you're watching something on TV via a Roku player (say Netflix as an example) and you want to turn everything off for the night, is there a way of programming the remotes, touch screens, etc., to exit Netflix and bring the Roku player back to the main page (Channel Page) when you use the "Off" function or "Room Off" button on the remotes/tablets/touch screens? If I just hit the "Room Off" button on the remote, it has no function/control of the Roku player and whatever we're watching still continues to play as if you still had the TV on, which prevents the Roku from going into "sleep mode". I typically have to hit the "guide" button on the remote to bring the Roku player back to the "Channel Page" (main page) and then I can turn off everything with the Room Off button.

Thanks Ryan... my programmer said that's an easy fix with my Roku players. It was an extra step (hitting the guide button) that we (wife and I) kept forgetting when turning everything off for the evening when going to bed or in the morning when leaving for work/school.

Oh okay... got it. Thanks for the explanation. In my situation, I have a roku connected to an HDMI input on my family room receiver, which is going out to the family room TV only. No other rooms share the roku player. However, now that I think about it... I didn't know you could share the Roku on multiple TV displays. Does this mean an individual roku player has the ability to play different signals (example, Netflix and Hulu Plus) simultaneously in two different rooms or are you talking about the Roku is streaming the same signal to two different TVs in two different rooms? Thanks

I have a follow up question. I noticed when we are using other sources in the room (blu ray player, XB1, PS4, listening to music, etc.) and we use the "Room Off" command button on the remote, this wakes the Roku player from sleep mode. I recently had the dealer program the "Room Off" command to include the "Guide" commend for the Roku player, but only if we are using the Roku player... not other sources. Is there a way to program the "Room Off" command to include the "Guide" command with the Roku player ONLY. If we are using other sources to watch/listen and we use the "Room Off" command on the remote not to wake the Roku player?