P36596| G block booster pump |Water pressure is low in all taps

[Vasanth]

FM / MC team,

From last November I am constantly facing water pressure issue to fill a bucket of water it will take 30~45mins. Every time plumber visits and they claim that G block booster pump is having issues. It will get fix for few days then again I will facing the same issue.

Now plumber is telling it’s switched off as it’s not working and it needs to be replaced. Request to fix this issue.

Regards 

Vasanth 

[Vasanth]

FM Team,

Can you please fix this.

Regards

Vasanth 

[FM Evergreens]

Hi Vasanth,

As checked, Because of the Motor issue the water was blocked, so it is being Rectified after Checking will close this ASAP.

Thanks & Regards
Lawrence Dsz
Facility Manager

[Vasanth]

FM Team,

This issue is constant and now it’s more than a month Booster pump is not working.

MC Team, from last Nov booster pump is constantly not working properly. Request to fix this issue ASAP.

Regards

Vasanth 

[Vasanth]

Reshma and MC team,

Can you please help in fixing this issue, few weeks back FM manager told it’s pending for approval from your end. Please expedite the same.

Regards

Vasanth 

[Dheerraj Puri]

Hi MC,

I am owner of G1707 and Arun attached here is my tenant. We were trying to escalate our issue (which Vasanth had raised) to FM team via emails but had not got any response in couple of weeks. Can anyone explain me why is this?

When we are very prompt in all other activities, collecting maintenance etc why FM doesn’t even bother to respond to emails?

Arun,

Please attach our email thread here

regards
Dheerraj Puri

[Arun Kumar]

Hi MC team,

Also to add to the below concern mentioned, please understand that we are suffering this issue from last one year.. Like Vasanth mentioned, it takes forever to fill up a bucket, washing machine doesn't work with such low pressure.. For even the simple things like brushing we can't be using the tap and I am down to hand washing of cloths.

All of us pay maintenance and all the other charges timely but we are struggling with basic necessities and the FM doesn't care to respond..i just came to know that it's awaiting MC approval for the purchase of the pump which has taken more than 5 weeks? 

I just paid the quarterly maintenance and I am regretting that why I pay so much for not getting the service which is basic while others in the society are getting those..

Rgds

Arun

G-1707

[Dheerraj Puri]

Hi Reshma, MC Members 

Why there is no response now on this email?

I am a owner of a flat who contributes diligently against all bills generated for my flat and you guys don’t even bother to reply when I and my tenant are facing a problem.

Your behaviour is the core cause of FM team showing the audacity to not respond to us.

If I don’t get reply I will stop paying my maintenance from coming quarters.

regards
Dheerraj Puri

[Dheerraj Puri]

Arun,

Please open a new ticket and also visit Fm office today to understand what Reshma said, capturing below again:

“As a MC we want to understand the root cause WHY this failure happens to fix this issue in right way rather blindly keep buying new booster PUMP every time this fails (which happens only in G block). Did you visit FM office to understand the steps FM team has taken? “

@Reshma and other MC’s - If people are facing problems in basic utilities as mentioned in his email, it should be taken into account at HIGHEST PRIORITY.

regards
Dheerraj Puri

On Sat, 26 Oct 2024 at 7:36 AM, Arun Kumar <aru...@gmail.com> wrote:

To add to this mail trail,I raised an ticket first in July(P-40134) and then in September (P-41191), both were closed stating that's it's the issue which will get rectified when the booster /pump whatever is changed..

Am not sure on why we do not deserved a response also,maybe this is not important with the painting work,STP work, celebrations..all happening..the MC team and FM team will be active ..why worry about the problems only a couple of floors face..FYI: just sending a video of what the water flow is since September ...

Can we go to the MC houses and get our buckets filled???? That will be quicker for all of us

[FM Evergreens]

Reshma Mam,

Mam, I want to clarify that always we have brought the new booster Pump for 2Times,Again we have Given the order for new Pump with High Rating and we will also clean the Pipe line,But what we have observed is G-Block Booster Pump is always Running which means there is more water usage in G-Block Upper Floors,we don't know the reason why there is More usage in G-Block upper Floors,

Thanks & Regards

Lawrence Dsz

Facility Manager

On Sun, Oct 27, 2024 at 11:00 AM FM Evergreens <fm.everg...@gmail.com> wrote:

Reshma Mam,

Sure Mam,will inform the team to close the issue, As soon as possible.

Thanks & Regards

Lawrence Dsz

Facility Manager

On Sun, Oct 27, 2024 at 10:58 AM Reshma Rao <raore...@gmail.com> wrote:

Hello Dheeraj 

We know and understand water is of the highest priority. But here what we have understood is the booster pump pipeline has to be changed since it's almost blocked. But last two weeks our plumbers were busy with the water problems. Now that is solved this will not be done on priority. Because to change the pipeline we will need extra plumbers and also help of Mason.

@lawrence pls tell Rahul to finish this on priority basis.

Thanks & Regards

Reshma. 

[FM Evergreens]

Dear Sir/Mam,

We had Fixed the New Motor,But still the the new Motor has got bearing Jam,So as there is a Warranty for the Motor we are trying to Contact the Kirlosakar Concerned Person to Register the Complaint and then we have given order for the Hardware shop for the Materials to replacing the Pipe Line,So the shopkeeper as Told by 3-4Days the materials will be Given till then will try to Repair the motor and fix this issue.

Sorry for the Late Response,Thank you for your Cooperation.

Thanks & Regards

Lawrence Dsz

Facility Manager

On Sat, Jan 11, 2025 at 11:55 AM Dheerraj Puri <dheera...@gmail.com> wrote:

Hi Vasanth, Reshma,

Gentle Reminder..!!

Looking forward for your kind intervention.

Thanks in advance.

regards
Dheerraj Puri

On Sat, 11 Jan 2025 at 7:54 AM, Arun Kumar <aru...@gmail.com> wrote:

Hi all, Ticket. No. Is P42764 opened in 6th January 2025..still open.. No one has come to house to check on anything neither there has been any response..and of the course the issue still persists

Rgds

Arun

On Tue, 7 Jan 2025, 17:19 Dheerraj Puri, <dheera...@gmail.com> wrote:

Arun,

Can you please add the ticket number in the thread.

Reshma,

Hope you are doing great in the new year, as discussed earlier I need your support here to see this through.

Looking forward to reading from you.

regards
Dheerraj Puri

On Mon, 6 Jan 2025 at 6:43 PM, Arun Kumar <aru...@gmail.com> wrote:

Hi Dheeraj,

Just to let you know that the same issue has proposed up again..two months it was normal and again the same issue has risen to trouble us again..I have raised the ticket in the afternoon today

Rgds

Arun

On Sun, 27 Oct 2024, 11:19 Arun Kumar, <aru...@gmail.com> wrote:

Dheeraj: first of all Reshma removed me from the mail trail does she have an explanation on why did she do that..the same FM has been met by spoken and  mailed to.and also a ticket is open since November 23 ( raised by Vasanth).. Ticket number is mentioned in the subject line of the email

Plus the same FM has said that the MC is not approving the purchase and AMC of the motor..so what should I assume..

I pay 16.5k for maintenance..and i take a bath in the Cult gym, pay 2000 to maid for hand washing cloths inspite of having washing machine,use water bottle for brushing and wait for 30mts for the bucket to be filled up..

I take strong offence in being removed from the email as I am a  tenant which is clear discrimination on the president part and I am stopping myself to react on this except for the fact that i continue to suffer 

Reshma: you took a week to respond and now asking us to check with FM , didn't we mention all of that already in earlier emails. Even if you want to understand the root issue it doesn't take a year to determine this with all the efficient staff plus the most responsive FM you have onboarded

Dheeraj: i will not raise a query/complaint on this now... even when i did it nothing happened .I am a lowly tenant who doesn't deserve a response from the FM nor the MC...so neither should I expect resolutions of the one complaint i made in 3 years of my stay

The MC and President are here to serve worldly problems and not resolve issues faced by lesser mortals like us

Rgds

Arun

On Sun, 27 Oct 2024, 10:38 Dheerraj Puri, <dheera...@gmail.com> wrote:

+ Arun

Arun,

Open new ticket, identifying core problem should not take FM/ MC weeks, so hopefully this will be solved soon.

regards
Dheerraj Puri

On Fri, 25 Oct 2024 at 10:55 AM, Reshma Rao <raore...@gmail.com> wrote:

Hi Dheeraj,

"Your behaviour is the core cause" - can you explain what you mean by this. 

Have you opened a ticket on this? FM may be on leave or miss emails and MC is not sitting here to work on tickets or addressing emails. we have a paid facility management team to do this. I am sure you might be not aware that GH block domestic water supply was having issue last 2 weeks due to sudden motor breakdown and the spare motor was under repair, due to which team was occupied with these operational issues.

Being said this; this is the ONLY block in last 2 years we have brought 2 times new booster pump set and done atleast a rewinding of motors for 4-5 times due to failure. As a MC we want to understand the root cause WHY this failure happens to fix this issue in right way rather blindly keep buying new booster PUMP every time this fails (which happens only in G block). Did you visit FM office to understand the steps FM team has taken? Or just u think sending email like this will work out here?? even 2 week back also motor rewinding was done which again failed. Before society buy a new motor; these guys have to understand the problem and fix it and buy a right capacity booster if something is wrong with this tower plumbing line!  

Anyways; u visit FM and understand the issues better and what is being done and ETA for the same. BUT answer this - what you mean by "Your behavior is the core cause" . what you think of MC? they are part of EOA or some other governing body? Talking "LOW" about management committee members has become a culture in EOA; and somehow MC is looked as if they don't belong to EOA. Before pointing finger at someone else look at your audacity to talk like this !! If FM is really busy in something and miss replying to a mail that means you can talk anything you want about me and my team is it? We know the effort they put in to supply water to efgh blocks with only one motor even staying back till late night after their working hours. 

Regards

Reshma

[Dheerraj Puri]

Hi Lawrence,

In warranty it should not take so many days? They were supposed to come max within 48 hours and you are still struggling with complaint registeration.

regards
Dheerraj Puri

[FM Evergreens]

Hi Dheerraj,

Sir,Our team has followed up and Registered The Complaint. They have shared the Contact Person and will Complete this issue.

Thanks & Regards

Lawrence Dsz

Facility Manager

[Dheerraj Puri]

Thanks Lawrence, humble request please see this chronic problem through.

regards
Dheerraj Puri

[Vasanth]

Lawrence now it’s nearing a month, each time the time taken to fix the problem is more than a month. Water pressure is so low especially on 19th floor and it’s hard to use health faucets or shower.

Reshma/ MC as this is new motor should this be covered under warranty / AMC? Request to escalate and fix this issue. 

Regards

Vasanth 

[Arun Kumar]

Thanks Vasanth,Feb 6th will be exactly a month since this issue started..last time it was 6 weeks..the plumbers closed my ticket stating that nothing can be done till the motor is changed..

Havent paid the maintenance amount yet,I am sure it can be delayed as the time taken to repair ...every quarter if we have to face this issue for 4-6 weeks then the maintenance should also be rotated..isn't it???

Rgds

Arun

[Reshma Rao]

Hello Vasanth

Plumber team said the pipes have been cleaned and now there is good water pressure even without booster pump. I hope you are getting water pressure in all taps 

Regards 

Reshma 

[Vasanth]

Reshma, I am not getting pressure on taps, they have taken video also as evidence. If you are planning to remove the booster pump then I will not suggest to do that. Especially health faucets and shower is not usable with current pressure.

[TECHNICAL MANAGER]

Dear Vasanth sir,

We already sent a motor to kirloskar service center,today also we follow up regarding service they told us it will be sent back soon.

Requests to cooperate will be resolved as soon as possible

Thanks & Regards

Rahul

TM    

[Dheerraj Puri]

Dear Rahul,

Why there are no such updates proactively? No one wants to create noise and bother other executives, but cooperation expectations should also be moderate.

It’s not possible for families to be in unliveable condition for months..without pressure there can not be operable washing machines etc.

Why don’t we send someone to the service centre and push them hard or escLate to Kirloskar service head( escalation matrix)

Please pass the complaint number here and Arun/ Vasanth will write an email to Kirloskar service team to create escalation.

If you provide info/ update together we can get resolutions.

regards
Dheerraj Puri

[Vasanth]

Lawrence/ Reshma,

Today post water tank cleaning the pressure is very low and plumber came and tried cleaning the filter but it didn’t helped. He informed booster pump worked hardly for a day and again it’s gone bad. 

Request you to fix this as soon as possible it’s very difficult to manage with such low pressure.

Regards 

Vasanth 

[Arun Kumar]

Thanks Vasanth..and just to add it's been a month and two days since this issue started..

Last time it took 7 weeks to get it rectified..

I still don't understand that just because this issue is faced by only the top floors of a block, this is not urgent to resolve..we pay the same maintenance fee like all so why this disparity in getting such an important issue fixed and we continue to suffer 

Rgds

Arun

[Arun Kumar]

Hi Vasanth,

Apologies but do you have any update on this as I am sure that the MC or the FM won't respond on this email..

MC Team- can I reduce my maintenance fee everytime this happen as in Q4, it got resolved in two months and this time is already been 35 days..

FM Team: please instruct your plumbers not to close the ticket on account of "Hum kuch nahi kar sakte" because I will keep reopening them 

Rgds

Arun

[Dheerraj Puri]

Dear Reshma,

If Kirloskar pump is in warranty as told by our dear frnd from FM in this email chain, then can you help us find out what’s the problem 

I am sure brand like Kirloskar won’t have that bad service.

regards
Dheerraj Puri

[TECHNICAL MANAGER]

Dear Dheerraj sir,

We registered the complaint the complaint number as 7536747.

The Kiloskar vendor said they will come as soon as possible.

customer care number-18001234443

Thanks & Regards

Rahul

 

[Arun Kumar]

Hi Rahul,

When was the the complaint registered? The issue started from January 6th..or are u saying that Kirloskar hasn't responded since January 6th???

Rgds

Arun

[Dheerraj Puri]

Hi Rahul,

Are you saying that they have not visited in 37 days and we are not doing anything?

What's the expectation here by sharing the complaint number?

Are you expecting residents to call kirloskar and do a follow up??

Thanks

Dheerraj Puri

--

regards
Dheerraj Puri

[FM Evergreens]

Hi Dheerraj,

Sir,The complaint was raised 2nd Time when again issue was started,and first time on January-6th the complaint was raised and the motor was also brought By Rahul by checking but still,

Issues have arrived,so this time when the motor was removed the complaint has been raised also shared the complaint number for the reference, so the Kirloskar team as informed they will come and inspect and Do the Needful.

Also the pressure is same for the other Flats and will check once by fixing the motor after the Repair or this the maximum pressure, which is Directly connected from Over Head Tanks provided by the Builder.

Thanks & Regards

Lawrence Dsz

Facility Manager

[Dheerraj Puri]

Lawrence,

Its not a one house complaint but a high rise impacting large number of families, please aren’t for a replacement from Kirloskar else ask for SLA…no brand takes such open ended time to fix a motor.

Hardly takes 24 hours for re-winding. Also tell me when the Kirloskar complaint was done latest and give me the update after talking to them today.

If we are not getting service then the need of outsourcing FM services will come in question.

Call me at 8287041921

regards
Dheerraj Puri

[Vasanth]

Reshma/ FM team , off late this is constant issue and the time taken to fix is taking close to a month. 

Booster pump was there from day one when I took this flat and it was running fine for decades and as when it’s goes bad it never took this much time.  Water pressure so low and it’s very difficult to use health faucet, shower etc. 

[Vasanth]

G-1911 also facing low pressure issue, I have cross checked with Owner(Rahul)

[Rahul Kumar]

Hi FM team,

Request you to take this issue seriously and resolve this asap. By design, all top floor flats gets very low pressure in Ozone. Without booster pump, activities like washing utensils, operating washing machines, taking bath, etc become unmanageable. Hence all top floor residents are critically dependent on the booster pump.

Rahul

[Reshma Rao]

Hello Vasanth/Dheeraj

Last time when the booster pump was not working kirloskar team came took the pump repaired and then we fit it. Now again it's gone bad. And again we have raised complaint. I can surely understand this since I took stay on 19th floor. But what we don't understand is why only G block booster pump keeps breaking down.
@Lawrence @Purushottam @Rahul pls arrange for a spare booster pump till this gets repaired. And also find out why this keeps breaking down.

Regards
Reshma

[Dheerraj Puri]

Thanks Reshma.

I agree if there is a possibility of foul play then plz keep it in lock, but plz provide solution.

Arun, Vasanth,

Please help FM team by being vigilant in case we can help find the reason of pump gng bad in our tower only.

regards
Dheerraj Puri

[Arun Kumar]

G-1708 also, they had opened the ticket which the plumbers closed stating their inability to rectify , since then they have reopened it

[TECHNICAL MANAGER]

Dear Reshma mam
We fixed 4 Booster pumps on the G block. All tower booster pumps working normally But all time G block booster pumps only breakdown.we raised a ticket with kirloskar last saturday. Still no one has come.  I will go there today.

Thanks & Regards

Rahul

[Vasanth]

FM Team,

Another 2 weeks gone, What’s the status on this?

Regards

Vasanth 

[TECHNICAL MANAGER]

Dear sir 

Vendor will give the motor by monday,

we are following up

Thanks & Regards

FM Team

[Arun Kumar]

Hi all,

After 2 months the water pressure has been resolved, though not sure of his long it will be like this.. but am amazed at the pace of resolution..Q4 it took 2 months, Q1 it took 2 months..

I know I won't get a response to this email but I was curious to know the root cause of the issue 

Rgds

Arun

[TECHNICAL MANAGER]

dear sir / madem,

yesterday we fixed booster pump and kept observation to know motor breakdown causing issue,
then our team found there is an issue in NRV ( non return valve ) which was not working properly,
so today morning we replaced new NRV and resolved the issue ,now motor working fine and pressure also good.

Thanks & Regards,

TM,

[Vasanth]

Reshma/ MC Team,

I am not sure how many hours day before yesterday booster pump worked before NRV issue was noticed. Yesterday post fixing it worked for few hours and it’s gone bad. 

The one which builder provided worked fine for good 10 years, I believe something seriously we are doing wrong hence it’s not even lasting for a day. Adding to this FM team told only one time under warranty they will fix any issue and we don’t have AMC on this. Is this correct statement? 

I will request you intervene  and help in fixing this issue.

Regards

Vasanth

[Arun Kumar]

Agree with you Vasanth, actually i celebrated the normal water flow yesterday by washing clothes in the washing machine yesterday but my joy lasted only for some hours and yes will be back in washing cloths by hand now.. Honestly i don't understand why I pay maintenance where in i am spending more money and time to deal with with daily chores

Rgds

Arun

[Arun Kumar]

Any response from the FM/TM/MC on this..i guess we deserve that

[Dheerraj Puri]

Dear Reshma,

It seems there is something very basic which is wrong else no motor conks of within few hours, either it’s not the suitable specs to carry that kind of load or something else.

Requesting you to plz push FM team to get the Kirloskar guy on ground ASAP and give the analysis.

regards
Dheerraj Puri

[Arun Kumar]

Can someone from the FM or MC team have the basic courtesy to respond.. Is an issue which is dragged on for almost 3 months and we are struggling everyday to do the basic stuff and I am appaled by the unsympathetic attitude by MC or FM team to even respond to the email

FM Team: the way you send daily repainting schedules can't you send even one respond to residents who are facing this issue since ages

Out of 90 days in this quarter, it looks like we would have normal water pressure only in 6 days!!!!! But maintenance taken fully...I will not be paying maintenance for next quarter till this issue is solved..Period..I hope other affected password also follow suit 

[TECHNICAL MANAGER]

Dear sir / madem ,

already motor sent to service center due to holidays it got delayed we are following up with the vendor, once the motor delivered we will fix it.

Thanks & Regards, 
TM.

[Arun Kumar]

It's been 12 days??? And you still don't have the motor and you are talking about holidays being a reason..that's laughable indeed..

Dheeraj/Vasanth: i guess it's not taken seriously at all by either the MC or FM..it really calls for a serious intervention.. Not having water flow for almost the entire quarter is a joke and i have travelled enough and stayed in different societies across the country. No problem persists for this long anywhere..i believe this is the incompetency of people handling this issue or the lack of seriousness in addressing this issue..if this was impacting a MC member this would have been closed in a jiffy

[Dheerraj Puri]

Dear Reshma,

Kindly help us here.

How tough it is to get a new motor with higher wattage for G block from some other vendor?

It can be managed from let alone what my flat pays for maintenance….

Dear Vasanth,

Please help me by adding every MC members in this thread, I don’t want to bother only Reshma here.

I live outside so not having their email id’s

Thanks in advance.

regards
Dheerraj Puri

[Arun Kumar]

Hi TM/FM/MC,

Any updates on the motor..is it still not delivered due holidays????

Rgds

Arun

[TECHNICAL MANAGER]

Dear Arun,

We have received the motor. We were waiting for some of the electrical material which has been Ordered for the booster pump to replace the whole Connection for the safety issues.those material is out of stock.the vendor as informed by 2 days,will follow up and Close the issue ASAP.

Thanks & Regards

TM

[TECHNICAL MANAGER]

Dear residents, 

Today 12:00 pm we fixed the G-block booster pump, now motor running fine we kept under observation our plumbing team will do regular observation 

Thanks & Regards,
TM,

[Dheerraj Puri]

Hows the pump performance ??

All fine?

regards
Dheerraj Puri

[Vasanth]

Reshma / FM Team,

Booster pump worked for 2 days and MCB was tripping, plumber told me they have switched off from last Friday night. There is something seriously wrong how this is handled, I have even suggested to swap the  working motor from another block and checked. Atleast that will help to identify if it’s motor specific issue or not.

Each time you guys fix this issue and it will work or one or 2 days, then again months together endless waiting for fix it. This is clear indication how incapable are our team, get the vendor and reevaluate situation. 

Regards

Vasanth 

[Dheerraj Puri]

Hi Vasanth,

I (Owner of G1707) live outside of Bangalore and can’t join the  AGM meetings in person. Can you plz help with following:

1) Add all the committee member in this thread?

2) Take help with Arun and gather all the victims and add them to this thread as well.

2 Solutions:

1) We should collectively raise this and stop paying maintenance as I am not happy with hows it’s handled.

2) Get the professional at our cost to get this sorted on priority and deduct that from the  maintenance 

Let me know your thoughts.

regards

Dheerraj Puri

[Vasanth]

Hi Dheerraj,

Already MC member’s Email ID is marked on this email (Evergr...@googlegroups.com), as far as I know hardly few guys are there on current MC there. Reshma and Anand are the 2 guys most of the decision taken.  

Most of the higher floor residents of G block are new tenants or new owners and they don’t even know about booster pump. I believe they are getting used low pressure on all tap from day one. That could be the reason why no one was raising.

Earlier when Rahul was staying here we both are the one’s who raise this concern. Now even he is not staying in Ozone.

Reshma this needs attention and we are chasing this from last November to get a permanent fix.

Regards

Vasanth 

[Dheerraj Puri]

Thanks for the prompt response. 

Seems we are all now looking up to Reshma and committee member for help.

regards
Dheerraj Puri

[TECHNICAL MANAGER]

Dear residents :-

G-block booster pump trips automatically due to overload ( high water usage ) motor not cut-off ,heating heavily and trips. 

after the inspection in all three floors we found G-1810 kitchen pipe leaking continuously , from yesterday we visited several times flat door lock
so today we took contact number from adda and spoke to flat resident, they were out of station they are not available until 11-03-2025.

we requested resident G-1810 to make any other arrangements to open the door for leakage rectification, resident replied they will try to reach as soon as possible.
Also kept G-1810 tenant in mail cc for further updates.

as far as now we switched off  the 10 series kitchen valve ( G-1910, G-1810 & G-1710 ) and switched on the booster pump ( pump working fine ).

Thanks & Regards,
TM.

[TECHNICAL MANAGER]

Dear residents :-

G-block booster pump trips automatically due to overload ( high water usage ) motor not cutting-off ,heating heavily and trips. 

after the inspection in all three floors we found G-1810 kitchen pipe leaking continuously , from yesterday we visited several times flat door lock,
so today we took contact number from adda and spoke to flat resident, they were out of station they are not available until 11-04-2025.

we requested resident G-1810 to make any other arrangements to open the door for leakage rectification, resident replied they will try to reach as soon as possible.
Also kept G-1810 tenant in mail cc for further updates.

as far as now we switched off  the 10 series kitchen valve ( G-1910, G-1810 & G-1710 ) and switched on the booster pump ( pump working fine ).

Thanks & Regards,
TM.

[Dheerraj Puri]

Now this looks like a root cause analysis, hope this is the only issue and it solves the problem.

Simple question for all to ask ourselves, WHAT WAS STOPPING US TO DO THIS EARLIER?

regards
Dheerraj Puri

[TECHNICAL MANAGER]

Hi Dheerraj,

This time we found the issue from G-1810,
For the past 3 months each and every time there will be different cause and different rectifications done by technical team.

Sir we have Checked Below Points & rectified,

1)New booster pump fixed 

2)Booster pump line blockage cleared
3)Booster pump NRV replaced 
4)Booster pump pressue switch replaced 
5)Booster pump capacitor replaced 
6)New wiring done for booster pump fixed with RCCB
7)Now kitchen pipe leaking continuously in G-1810

Thanks & Regards,
TM

[Arun Kumar]

Hi TM/FM,

Waiting for an update, has the motor gone down again, the water pressure is back to being low since the last 72 hour's???

In this year we haven't even had 10 days of normal water pressure!!!

Rgds

Arun

[Arun Kumar]

Kindly respond..at least have the courtesy to respond to a genuine issue faced by residents..

[Dheerraj Puri]

Any update on this?

regards
Dheerraj Puri

[TECHNICAL MANAGER]

Dear Residents,

G 1810 Kitchen pipe damage, water supply boosted continuously without cut off  and motor winding  gone.

Now we spoke to new vendor & requested to visit site & check ( g block pipe lines & booster pump )
after the vendor report, we will resolve the issue as soon as possible.

Thanks & Regards,
TM.

[Dheerraj Puri]

2 days had passed, any update or we are just waiting for vendor?

Why we had not cut off water for 18th floor flat if it’s the culprit, let owner sort it out why all should suffer?

I need the resolution fast else I will stop maintenance payments.

regards

Dheerraj Puri

[TECHNICAL MANAGER]

Dear residents,

G 1808 kitchen shaft need to be checked , we contact resident they will be available on next monday,
after the inspection next update will be provided.

Thanks & Regards,
TM.

[Dheerraj Puri]

Why we are not forcing them to come as this is an emergency for others?

regards
Dheerraj Puri

[Arun Kumar]

A week back it was 1810, and now at 1808.. Totally unrelated so we are just guessing... isn't it 

Rgds

Arun

[Dheerraj Puri]

Evergreen MC Members,

Is there any solution to our problems or you want us to stop paying maintenance, as not getting water is not a liveable condition ??

Owner - G 1707

regards
Dheerraj Puri

[Dheerraj Puri]

Any update ?

MC members why there is no support? You guys are leaders to help us all or I have understood it wrong?

If me and Vasanth are owners and our voice is not heard then what support should I expect for my tenants?

regards

Dheerraj Puri

[TECHNICAL MANAGER]

Dear residents,

We planned to replace new booster pump, also got quotation from different vendors 
we will replace the pump as soon as possible.

Thanks & Regards,
TM.

[Dheerraj Puri]

Every 3 weeks you just declare another milestone and then nowhere to be found for another 3-4 weeks. What was the root cause and what’s the guarantee that new pump will not go out of service in few hours as you said earlier problem was not the pump but some fault at 18th floor pipe?

MC members,

I have always been punctual in paying maintenance but now you guys are yourselves creating defaulters.

Make sure you guys take this at priority else consider this as my last final warning before stopping maintenance payment along with legal action to prove my point where in you guys can’t stop water and electric supply for my flat.

regards
Dheerraj Puri

[Vasanth]

Reshma/ MC team,

From last Nov this ticket is on open status, hardly 3 days continuous worked from that time. If you guys can’t manage things handover to 3rd party vendor. By the way when your current MC tenure completing or you guys are still planning to continue without election and we need to struggle these again ?

Regards 

Vasanth 

[Arun Kumar]

Am really surprised with zero response on genuine concerns being put forward by owners , forget about tenants..

Earlier issue was no Kauvery water and now the tanker water is also an issue..I just hoped that one of the MC members was going through this issue..

I am genuinely thinking of ways to make ourselves heard, should we go to each MC member's house and seek response???

Or should we take more drastic approach in order to get a response????

The only thing which I feel is that I am lucky that I am a tenant and not an owner..

Rgds 

Arun

[Dheerraj Puri]

Vasanth,

Can you please help by initiating a poll on Adda and get the voting done for the current MC team performance. Irrespective of their plan to continue or not, we should let others know our problem, who knows many may be facing different problems in small pockets.

regards
Dheerraj Puri

[TECHNICAL MANAGER]

 Dear Dheeraj/Arun

It's really sad that residents just blame the FM office for no reason. The FM team went and checked the water pressure. We observed the water pressure is really good. Looks like there is communication between the owner and the tenant. And it's not that we have not been responsive. It's only in G Block we have changed booster pump multiple times and also repaired it again and again. Also we changed the booster pump pipeline too. And after that there was good pressure Even without booster pump. we have replied to all mails. but you send mails repeatly and expect we should keep replying.  we have other duties too. Even last month our plumber gyan visited and checked water pressure and it was good. So why simply tell there is no water pressure?

please find the attache videos for your reference.

Thank & Regards

TM Team

[Dheerraj Puri]

Vasanth & Arun,

Please call gyan and send video involving him if pressure is low.

regards
Dheerraj Puri

[Vasanth]

TM team,

You can come anytime and check the pressure at G-1910, none of those videos are from my flat. You know very well the water pressure my flat is very low and especially the health faucet and shower Is unusable.

Regards 

Vasanth

[Arun Kumar]

Wow, conveniently u have pushed the blame to the tenants/owners..where are the videos of flow before the booster pump issue started???

Why should we suffer with less flow than what others get ... The plumbers came to my house also and said all the pipes are old so water pressure is not proper but how does it work when the booster pump is working??? When I said my washing machine does not work when the pressure is less,the plumber says my filter in washing machine is an issue... But how does it all work when water is coming normally?  Logic defies your response

What do you think that we don't have any better things to do them writing emails like these to you folks who don't have the courtesy to respond and suddenly the response changes from searching a new vendor and all??

Ok, the tenants have an in issue but Vasanth an owner is complaining too.

So what do you think that there is a vendetta against you guys...I have been staying here for 4 years, except for this issue what mails I have sent to you

 What the measure of flow the Gyans and Agyans of plumber fraternity are comparing to, yes water is coming who is denying that..but why isn't it coming the way it used for last so many years..

Your plumbers are just passing the buck and the FM team is reliant on them rather than the feedback received from residents...

And why should we pay the same maintenance like those flats who have booster pumps.. Remover all booster pumps from all towers then,save money 

Yes these are my videos, first of all they were taken wirhout my permission..anyways leave it... That's a small issue but these are taken by opening everything, tapping the filters loosening the spandel..

Once again I reiterate thank God I am not an owner but just a tenant...

I rest my case now .

Dheeraj: let me know if I have to maintenance payment or not...I can pay a little extra also as plumbers have invested time in cleaning pipes ,taking videos and used their data to send those videos

Rgds

Arun

[Arun Kumar]

Sorry Dheeraj...have pushed my case enough and I am not sending any more videos and giving calls to anyone ..

[Shailaja Kaza]

Plumber and FM team are welcome to G-1708 also to see the flow of water too 

[Shailaja Kaza]

Hi,

Today I want to highlight the  rudeness and unprofessionalism of plumbers who came and told my daughter that why do you complain about water flow so much.. How would my daughter respond to this????

This was in response to the less flow of the water, they do all their ches,clean taps and what all and create a mess out of the kitchen which I have to clean in the middle of the day. Then they take videos post everything..why not before..Then they say the pipes are old and need replacement.. But they can't answer the simple fact that how do these pipes work when the pressure is there..

They just come randomly any time of the day and be at their service leaving everything else..if we say we can't handle them they say don't raise tickets and send emails..is this the behaviour expected?? Literally being threatened for raising tickets and send emails.. They have also quoted the expenses for changing pipes..is it a side hustle to earn more money??

Rgds

Shailaja

G-1708

[TECHNICAL MANAGER]

Dear Sir/Mam,

The Plumbers Visited below Flats to check the water pressure ,

G-1707 (Water Pressure is Maximum)Video Attached In previous Mail,

G-1708 (Water Pressure is Maximum)Video Attached In Same Mail Chain For The Reference.

G-1807(Water Pressure is Maximum)Video Attached In Same Mail Chain For The Reference.

G-1908(Water Pressure is Maximum)Video Attached In Same Mail Chain For The Reference.

G-1910 (Residents Have Been Informed to visit Later)

Thanks & Regards,
FM Team.

[Vasanth]

When did we told to come back ? You can come and check this anytime. It’s a simple common sense why will residents raise this multiple time if and chase these many times if they are not facing issue.

Sharing some random video is not gonna help, if you wanna fix this issue get the boster pump back on G-Block.

Reshma/ MC Team, it’s horrible the way you are taking up things which is daily essentials from residents. Request you to help in fixing this issue rather than TM team pointing back some nonsense excuses.

[TECHNICAL MANAGER]

Dear Vasanth sir,

G 1910 low eater pressure complaint so our plumber checked all the taps this is the standard pressure for all floors.
Please check the Below videos for reference 

Thanks & Regards

TM Team

[Vasanth]

TM team, 

Please come to my flat,  my health faucet and shower not usable pressure. 

Regards 

Vasanth 

[Vasanth]

TM/ MC what’s the status of booster pump?

Regards 

Vasanth 

[Vasanth]

TM/ MC,

When will be the booster pump installed?

Regards

Vasanth 

[Dheerraj Puri]

Never seen a M- committee that don’t even respond to owners.

regards
Dheerraj Puri

[TECHNICAL MANAGER]

Dear Residents,

Following the recent complaints regarding low water pressure, we have taken several steps to address the issue, including clearing blockages and replacing the pipeline. We've also directly connected the water supply from the main tank to increase the pressure.
Our team has conducted thorough checks on the water pressure in each flats from the 17th to 19th floors. The technicians have confirmed that the water pressure in your flats is at its maximum compared to the other flats and floors below.

Kindly Note:- Our team has investigated the issue and has taken the necessary action & rectified the issue by providing the Maximum Pressure (Reference videos attached in the previous mail )

Thanks & Regards,
FM Team.

[Vasanth]

TM,

You mean booster pumps will not be fitted back ? Who have given the confirmation to take this decision? 1910 health faucet and shower is un usable. 

MC fix the booster pumps don’t fool around residents.

Regards

Vasanth 

[Vasanth]

FM team,

What’s the status of booster pump?

MC why approval is taking these many weeks ?

[Dheerraj Puri]

Plz share response to Vasanth’s query 

regards
Dheerraj Puri

[Vasanth]

MC / FM Team,

What's the status of the booster pump?

Virus-free.www.avg.com

[Dheerraj Puri]

Any update???

regards
Dheerraj Puri

[Vasanth]

Technical Manager/ MC team,

This is long pending issue, request new MC team to take this up and help in fixing the booster pump for G- block.

Regards 

Vasanth 

9886605652

On Mon, 9 Jun 2025 at 11:20 AM, Vasanth <vas...@gmail.com> wrote:

[Nathan sivagami]

Dear FM and Technical Team, 

kindly provide an update on how we can resolve and close these issues as soon as possible

Regards

Nathan

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[Manoj Tiwari]

Deer Rahul 

Look into and update on this. 

Regards

Manoj Tiwari 

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[TECHNICAL MANAGER]

ok, sir, we will update motor details.

[Vasanth]

Technical Manager,

What’s the status on this, hope we are getting a new Booster pump as the re-winding is not lasting for a week.

Regards 

Vasanth 

9886605652