Eventbrite API Support Changes

[Houston Krohman]

Eventbrite’s API support is changing as we move toward a community-based, self-service model for our API and developer support. To help with that, we are continuing to improve our developer resources, especially expanding our documentation, in an effort to make it easier to build using these APIs.

As always, you can access Eventbrite’s API reference, developer documentation, and changelog at:

https://www.eventbrite.com/platform/.  

This community will continue on as a developer-to-developer support forum. Please follow the guidelines as described in the forum header and jump in to ask questions and support your fellow developers. You will still see Eventbrite engineers jumping in at times to answer questions, share updates,  gather bugs/requests, identify pain points, and learn how we can serve you better.

[nanco...@gmail.com]

Hi!

Issue editing an imported event from Eventbrite on Facebook. 

Events are not syncing. The info populated on Facebook is the original not the latest.

Manual editing isn't working anymore, can you fix this? 

I can't fix transfer bugs in title, main picture, or text layout. 

It's making it very complicated.

Please tell me I don't have to take my event down.

Thanks

[Houston Krohman]

That's a question you can direct to our CS team as it's unrelated to our API. Our contact us form can be found at: https://www.eventbrite.com/support/contact-us

[Jake Wood]

Houston,

Do you have any recommendations for issues that are clearly related to Eventbrite, and are not related to consuming the API? I posted this a few weeks ago and the issue is still not resolved: https://groups.google.com/forum/#!topic/eventbrite-api/pHkZvUmp_qE

Thanks,

Jake

[Houston Krohman]

For matters unrelated to API/xDev support, our standard contact us form and CS team are the best bet: https://www.eventbrite.com/support/contact-us

[benjami...@gmail.com]

terrible customer support.

[amzall...@gmail.com]

It seems like the changelog on Eventbrite changed and now i cant bring any events to my site from my account.

NOt sure what happened

[amzall...@gmail.com]

Houston

Suddenly, because on JUne 1st, the change log have change, some API no longer works on eventbrite and my events are no longer showing on the site.

Why is that happening?

Is there a way to make the API work again to bring in the events back into my main site?

[amzall...@gmail.com]

I agree with you. NO where to reach out to a specialist

[Houston Krohman]

Hi Dan, sorry to hear you are having issues with the API. We have been undergoing platform upgrades which may have affected your integration depending on the method you are using to retrieve events. If your account was recently upgraded to support Organizations & Permissions, and you are using an account based retrieval for events, you need to call the new organizations based endpoint:

The legacy endpoint:

GET /v3/users/{user_id}/events/ (legacy)

Is replaced by:

GET /v3/organizations/{organization_id}/events/

Events can still be retrieved as usual from our /v3/events/:id/ endpoint.

Additional details on endpoint mapping and an overview of Organizations can be found here: https://www.eventbrite.com/platform/docs/organizations

[Houston Krohman]

Hey Dan, unfortunately we no longer have direct API support for end users at this time but we are working hard on improving our developer resources and self-service support offerings. If you are on a Professional or Premium package, you can reach out to our customer support team or your account manager and they may be able to help.

[judith....@gmail.com]

I have been getting the 400 or 404 invalid on API and can't integrate with Servant Keeper. Servant Keeper has excellent support with real live people and we have walked through the process and everything is perfect on their end The problem is on Eventbrite side. What can I do? All your canned API troubleshooting is ineffective.

[Houston Krohman]

It's hard to know what the issue is without more details, can you share the request and response that's causing you trouble?

[gamma...@gmail.com]

Hi. Could you be kind enough to tell me what programming languages were used to create Eventbrite? Thanks!

(sorry it's off topic)

[Gokul Raj]

Hi,

I am having a Microsoft Flow - Eventbrite connector issue. Logged in a request already, and require assistance over it.

Would anyone advice on when I will receive a response over it?

Or can redirect to any Eventbrite engineers who can support on this one?

Thanks & Regards,

Gokul

[bett...@gmail.com]

HOW DO I GET OFF YOUR MAILING LIST? I DON'T WANT ANYTHING TO DO WITH EVENTBRITE. PLEASE LEAVE ME ALONE!!!!!!

I'M 77 YEARS OLD.

[AC]

First of all, EventBrite has a versioned API but doesn't know how to deprecate a function nor utilize its versioning. Make a v4 if you want to make changes like this!

Secondly, for those who need to work around this but don't want to use the EventBrite "self-service-deluxe" API docs, with no search function, to dig and hunt for an answer:

1. Change your integration to query this endpoint first: https://www.eventbriteapi.com/v3/users/me/organizations/?token={insert token here}
• This will give you the list of organizations and their IDs
2. Query https://www.eventbriteapi.com/v3/organizations/{organization_id}/events/?token={insert token here}&status=live,started
• This will give you the list of events that are either live (published) or started (in progress)

Welcome to EventBrite, the company where SLAs are made-up, and the API versions don't matter.

Stay ambitious, remain confused.

[huw.ll...@gmail.com]

I wrote up an article to help if you're stuck:
https://medium.com/@huwllewellyn/setting-up-the-new-v3-eventbrite-api-11f0704eaf96

[apin...@solutionsandco.com]

Hello,

We are trying to migrate the payment option (with multiple dates for each event) directly to our website. 

Like this

We are unable to find anywhere the widget nor the instructions.

Can you please direct us to the right option?

[SLEE]

Hi, In our Eventforce app (Salesforce-Eventbrite integration), I'm now receiving this message: 

Error:

Please enter valid PERSONAL OAUTH TOKEN

When we set up the integration few months ago, our OAUTH TOKEN worked. Why are we getting this message now and what do we have to do to get the sync to work? We tried creating a new API key in Eventbrite to get a new private Autotoken and still not working. 

Any support/help would be greatly appreciated!

[clar...@gmail.com]

I'm having trouble copying a current event.  I am following the how-to-copy an event step-by-step instructions and getting an error that I need to add dates.  I'm following the prompts exactly as instructed and it won't let me add the new event dates.  In the past I had no trouble copying events until you made major changes to your website.  Please help!!!