Webhooks No Longer Firing

[Kevin Mulder]

Hello, it seems like our Eventbrite webhooks became stuck recently - no new orders are coming through. There were a number of 403 errors from our site related to bot detection, but we have now whitelisted the Eventbrite user agent. Can someone please take a look at what is going on so we can get the webhooks firing again? 

Here are the details of our webhook:

"user_id": "250268239780", "webhook_id": "2329718"

Thanks,

Kevin

[nata...@eventbrite.com]

Hey Kevin,

We took a look and your webhook was disabled after a high volume of 403 errors. It will automatically become re-enabled 24 hours after it is disabled, so you can expect to see it firing again tomorrow. There is no mechanism for enabling it again manually, unfortunately, but I have noted your report to a feature request for this capability. 

Apologies for this inconvenience and thank you for clarifying that you have resolved the 403 errors from your site!

Best,

Natalie

[Kevin Mulder]

Thanks Natalie - it'd be great if there was an option to re-enable it sooner, so thanks for adding that feature request. A follow-up question - once it's re-enabled will it replay all orders that have been placed within the past 24 hours? Or will I need to go back and manually backfill those from my side?

Thanks again,

kevin

[Kevin Mulder]

Just to follow-up, the webhook did re-enable itself but it seems any orders placed while it was disabled were missed. It only started firing the webhook again for new orders. We are working to manually backfill/catch-up the orders that came in during the timeframe in which the webhook was disabled.

Thanks,

Kevin