500/-3 errors on the /publish and photo update endpoints

[Emmanuelle Sohn]

Is anyone else noticing this?

photo upload

-3

java.net.SocketException: Broken pipe

/publish

{

"status_code": 500,

"error_description": "The server encountered an internal error.",

"error": "INTERNAL_ERROR"

}

[James Kehoe]

Yes, i just joined this group to ask about this issue. I'm getting 500 errors on the publish endpoint for any valid event ID. Going into the UI, i also see strange behavior when manually clicking the Publish button - I am served a notification that says there was an error publishing - 'event already published or deleted' (i'll grab the exact message next time i try to publish something). But despite the notification, if I wait a few moments the page reloads and i get a success message and can confirm that the event is in a published state. Hopefully this helps the investigation!

[Emmanuelle Sohn]

Thanks! 

I haven't noticed that behavior in the UI (I've been able to publish successfully via UI), but I'm continuing to see 500 errors when publishing events or photos via API. 

I'm not seeing an incident reported https://www.eventbritestatus.com/ yet which is surprising! 

[Vaughn Skinner]

I'm seeing the same thing (500 errors on publish).  I have a set of unittests for validating my middleware service that accesses EventBrite.  Everything is working except for the publish.  The publish stopped working about a week ago.  I haven't changed any code on my side.

[Emmanuelle Sohn]

I'm seeing this resolved now!

[Emmanuelle Sohn]

However, I'm still getting errors from the photo upload endpoint. Is anyone else seeing this as well?

On Tuesday, June 18, 2024 at 4:41:35 PM UTC-4 Vaughn Skinner wrote:

[Nahom]

Same! I'm not getting errors for publish anymore, and the photo upload endpoint is working for me. 

However, the Unpublish endpoint started throwing 500 errors

[Nahom]

Update: All endpoints are working fine for me, create, upload image, publish and unpublish.

I think the 500 error I was getting on the unpublish endpoint was for requesting it on an event with purchased tickets.

Thank you!

[Emmanuelle Sohn]

Oh great! Thanks for following up. 

You aren't having any issues with image uploads?

I'm still getting a -3 error when making a POST to https://s3.amazonaws.com/eventbrite-uploader-incoming-prod/?token=[REDACTED].

[Nahom]

No problem! I'm not experiencing any issues with image uploads, could it be an issue with your image format/size or the request itself?

When you make a post request to S3 are you also passing the POST arguments from the Upload Token (https://www.eventbriteapi.com/v3/media/upload/?type=image-event-logo&token=PERSONAL_OAUTH_TOKEN)?

[Emmanuelle Sohn]

Oh wait that was a bug on our side with the photo upload haha. Thanks for your help!!!