Incorrect Value for Has_Available Tickets for Sold Out Shows

[LoganK]

Question: Why does the API tell me that shows have tickets available when the ticket classes array is empty? 

Endpoint Called: https://www.eventbriteapi.com/v3/events/117303344461/?expand=ticket_availability,category,ticket_classes 

Response Expected: 

This event appears to be sold out on the web page and the API response in ticket classes is empty. I would expect to see: "has_available_tickets": false  and  "is_sold_out": true,

I would expect the response for this sold out show to look like:

"ticket_availability": {

"has_available_tickets": false,

"minimum_ticket_price": null,

"maximum_ticket_price": null,

"is_sold_out": true,

"start_sales_date": null,

"waitlist_available": false

},

"ticket_classes": []

Response Received: 

Instead of the expected response, I receive a response "has_available_tickets": true and "is_sold_out": false , when the ticket classes array is empty. 

"ticket_availability": {

"has_available_tickets": true,

"minimum_ticket_price": null,

"maximum_ticket_price": null,

"is_sold_out": false,

"start_sales_date": null,

"waitlist_available": false

},

"ticket_classes": []

[Houston Krohman]

Hi Logan,

It looks like that event is externally ticketed so even though there are no ticket classes, the API returns tickets available despite not having any ticket classes

[LoganK]

Thank you Houston.

I have one follow up question regarding the API and externally ticketed events:

1) Do all externally ticketed events have an empty ticket classes array? Would there be any circumstance where there is an API response of is_externally_ticketed : true and ticket classes has data?

[Houston Krohman]

Yes, an event can be both externally ticketed, as well as have tickets available on Eventbrite in which case is_externally_ticketed = true and the ticket class array would be populated