contribution from italian consumer association in pdf

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Sep 29, 2009, 10:23:25 AM9/29/09

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apparently it was not readable for most of you, here it is in pdf

it is on public utilities, rather than on public service, but most principles are relevant

david

Charter of public utility services 2008-rev.pdf

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Sep 29, 2009, 11:28:38 AM9/29/09

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A more relevant set of principles is the Dutch e-Citzen Charter, see for translations in 17 languages

Background to be found on

And my text proposal on

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