To help with issues you might encounter when installing Microsoft 365 because of slow speeds or unreliable connections, as a first step download the Support and Recovery Assistant tool. (For information about this tool, go here.)
If the Microsoft Support and Recovery Assistant didn't help, follow the steps below that are specific to your plan. You need to be connected to the internet to download this installer file, but once that's done, you can then install Microsoft 365 offline on a PC at your convenience.
If your Microsoft 365 product is one of the following, you have a Microsoft 365 for home product. This can be a subscription, or a one-time purchase of Microsoft 365 Office, or individual Microsoft 365 application. These products are usually associated with a personal Microsoft account.
If your Microsoft 365 product is one of the following, you have a Microsoft 365 for business product. These products are usually associated with a work or school account, and your Microsoft 365 license (if your subscription has one) came from the organization where you work or go to school.
To download the offline installer, go to www.office.com. If you're not already signed in with the Microsoft account associated with your copy of Microsoft 365 or Microsoft 365 do that now. If you're signed in with a different account, sign out of that and then sign in again with the correct Microsoft account.
Once the download is complete, open File Explorer and locate a new virtual drive, for example (D:). This drive contains the Microsoft 365 installation files. If you don't see the new drive, locate the image file you downloaded and double-click it. The new drive should appear in your directory.
Select the Microsoft 365 folder from the virtual drive and then double-click either the Setup32.exe to install the 32-bit version of Microsoft 365, or Setup64.exe to install the 64-bit version to begin the offline installation. If you're not sure which version is right for you, see Choose the 64-bit or 32-bit version of Office.
If you have a Microsoft 365 for business product you can use the Microsoft 365 Deployment Tool (ODT) to download and install Microsoft 365 or Microsoft 365 offline. The tool is designed for enterprise environments and runs from the command line, so the steps are more complicated--but they'll still work for installation on a single device.
You must have a Microsoft 365 or Microsoft 365 license assigned to you to install and activate the Microsoft 365 apps. To check if you have one, see What Microsoft 365 business product or license do I have?
If you have a Microsoft 365 Apps for business or Microsoft 365 Business Standard plan, you need to download the Microsoft 365 Apps for business version. For all other plans, download the Microsoft 365 Apps for enterprise version. See the following if you're not sure which version to install:
It can take a while to finish downloading and it may look like nothing is happening while the files are downloading. You'll know the installation is complete once the dialog box closes on its own, and a new folder called Office appears in the ODT folder you created earlier.
Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble installing Office, tell us what you were trying to do and where you had difficulties. We'll use your feedback to double-check our steps and provide additional information.
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