[Sierra Hotfix Torrent
Melvin Amey
When I install McAfee Endpoint Security for Mac 10.2.1 via the McAfee Agent 5.0.1.283 onto a brand new, freshly imaged Mac running macOS Sierra 10.12.2, it installs and communicates with the ePO server just fine. HOWEVER, if I take a Mac running El Capitan 10.11.6 that already has McAfee Endpoint Security for Mac 10.2.1 and the McAfee Agent 5.0.1.283 installed and functioning properly and then upgrade that Mac to Sierra via Self Service, McAfee loses all Update repository info that was previously there. As a result, it never receives any new DAT info and it puts the Macs out of compliance. When I try to uninstall the product by running /usr/local/McAFee/uninstall EPM it gives an error and never uninstalls. Because I can't uninstall it, I am unable to reinstall the product either manually or by pushing from the server. This has happened on 6 different Macs and I confirmed the cause by comparing the settings on a Mac before and after upgrading to Sierra.
I built the Self Service policy by downloading the Sierra installer via Mac App Store, copied it into Casper Admin. Cached the installer via policy to selected machines. Then had the user run a policy to install the cached installer. Everything looks normal when the installer runs. Yet for some reason this very specific oddity is the only thing I've found wrong. McAFee appears to be the only product affected by this. Has anyone else seen this? Could there be something weird in the way the installer is running?
oh that's great news! I forwarded that to our ePO administrator. Now the next question is: will installing this hotfix fix the already broken installations or will I still need to find a way to uninstall it first and then reinstall the new agent?
Uninstalling the agent is usually pretty reliable; there's a shell script at either /Library/McAfee/cma/uninstall.sh or /Library/McAfee/cma/scripts/uninstall.sh which does a better job of ripping all of the pieces out than does the weird uninstall binary for EPM. Once that's done you can install the new agent.
What I don't know is if an agent upgrade (not uninstalling first) will restore the missing folder/functionality. Weirdly, after a dozen or so test upgrades, I can't get 5.0.4.283 to fail in my environment, so I don't have any real data on the fix. We'll probably still deploy the hotfix prior to making Sierra available for our users to upgrade to in the next couple of weeks.
UPDATE: I pushed the update to a working installation from the ePO console successfully. I was also able to push it to a broken installation and it did restore the update functionality. I still need to test pushing it in other scenarios, but I think this will work.
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I have used Microsoft USB3HWVerifierAnalyzer to create ETL log for the issue but I am not sure there is anything useful. It is 7 MB ETL file. You can see brief error output in 3rd message of the Lenovo forum post. There are several reports of Device Control Transfer Error and Client Initiated Recovery Action event messages.
Now I am testing whether there is an improvement after EM7345 firmware update from FIH7160_V1.1_MODEM_01.1349.12 to FIH7160_V1.2_WW_01.1415.07 version. The firmware update is included in Lenovo software package intended for ThinkPad 10 tablet model but there is no such firmware update avaiable in software package intended for my older ThinkPad 8 tablet. Again, this is typical for Lenovo that they are not updating software packages for older (but still supported and available) models that you have to use software for different (newer) model. It had been that way in the past with WWAN devices of other vendors too.
There is Microsoft hotfix KB3036606 Windows 8.1 mobile broadband may not auto-reconnect after it resumes from connected standby released on March 11, 2015 that makes an improvement. I still experience issues when signal is lost in train tunnel etc, the EM7345 is not able to reconnect unless OS restart (driver restart does not help).
Things didn't work right from the start.
When downloading trial version with Safari on both computers download was stuck at nearly 100% but was never complete. I've tried 5 times to re-download. The only thing worked was to download using Chrome. I've never had this issue with any other website.
1) Project Preview didn't work on my MacBook with High Sierra. Doesn't matter whether it goes through local host in browser or SCORM cloud preview. In both cases package never loads but gets stuck on loading spinning wheel. Loading SCORM package through LMS, does work.
3) Software doesn't accept .mov files and opens media converter to convert files to mp4 which is fine, but sometimes files never get back into Captivate. They convert in media converter but inside Captivate progress bar is stuck animating forever.
4) Previewing in SCORM cloud doesn't work every second time. It says aborted by user even though I didn't press cancel or anything. It just fails to connect for some reason, but will do so ok on the next try.
Am I the only one who got so unlucky with first steps?
I can't really proceed with purchase if software is simply broken on my side.
Any advice appreciated. Unfortunately there are not many choices when it comes to authoring software, especially on Mac for some reason.
If you did read the release notes, you would have known that High Sierra was not mentioned as a compatible OS because it was released after the release of Captivate 2017. Did you try to contact Adobe for a hotfix, which the team probably already has prepared. They are much more firendly than Apple who doesn't care at all about all the applications they break with a new OS. Not only Captivate, but many other Adobe applications had issues with that OS.
Since I am a Windows user, who will never install a new OS without first checking if all my applications are compatible, I cannot answer about the other issues. The fact that other eLearning tools don't offer a Mac version is pretty relevant to me as well, sorry.
Hey Lilybiri,
I agree with your point about OS compatibility. High Sierra is fresh OS and it's understandable for software might have some incompatibilities. And the last thing I am interested is rant.
Most of the time I've spent in Captivate under Sierra, which is supposed to be supported.
Experience on both Macs was pretty much the same - slow, unresponsive, broken.
I would describe it like running software in some sort of software emulation mode or virtualised environment.
I wanted to share my experience and see if problem is in my setup.
However the more I read forums the more it seems that software is broken. And it has been like this for years. This is kind of a red flag for purchase decision.
Please realise that if your only source of information about an application is its User Support Forum then it's easy to get the wrong impression because most people only go to such a forum when they are having problems. That skews the statistics.
The people represented on the forums are just a small fraction of the total user base. There are many thousands (perhaps hundreds of thousands) of users all over the world that are currently using Captivate successfully on both MAC and Windows platforms.
That is not to say that users never experience issues with Captivate, or that Captivate is completely free of bugs. That's why this User Forum exists and why the Community page has a Bug Reporting form. But in my years of experience on this forum, the vast majority of 'issues' being reported here are due to users being unfamiliar with how Captivate works, or because they are attempting things that are beyond their current skill level and are seeking help from more experienced users like Lilybiri.
You quite rightly ask the question as to whether your particular issue might be in your setup or with your OS. New MAC OS versions seem to be especially prone to causing problems for Captivate, and wise Captivate users always choose to wait a few weeks AFTER a new OS (of any kind) is released before diving in. This gives them the chance to allow OTHER less cautious users to have problems and log posts on the forums. (Adobe usually responds fairly quickly with a patch if needed, but that could take weeks.)
Yesterday I helped in a webinar by Pooja Jaisingh, and I never did see any lagging in the application, while she is using a Mac. Probably the issues you have can be solved. I must confess that even my 5 years old desktop has better specifcations that the Mac you are using with Sierra. For smaller projects I run Captivate without issues on my Surface Pro which has only 8GB RAM and no NVidia graphics card. The minimum requrements for Captivate in the documentation are much too low, I see Captivate as a greedy app needing specificiations like Photoshop and even Premiere Pro, rather than just an office system.
Just to clarify, I almost never had major issues running Photoshop, After Effects, Final Cut, Maya, Unity, Modo, etc. on any of my Macs.
In Photoshop some heavier files (>1 Gb) would require time to load and compute, however most of the time app was responsive.
In Captivate project with 1 slide performs like Photoshop which is applying 20 filters to a 50 layered 8K file.