Report harassment in buses via SMS - 071-6550-000 - Pls share
Andrew Devadason
Report
harassment in buses via SMS
0 September 15, 2014 2:00 am
BY UMESH MORAMUDALI
The Private Transport Services Ministry is to introduce a system where
commuters could lodge complaints against private bus services via Short Message
Service (SMS).
Ministry Secretary Padmasiri Jayamanna told Ceylon Today the proposed plan will
come into effect from this week. Complaints about bus services can be sent via
SMS to the hotline 071-6550-000 that commuters already use to make verbal complaints.
"So far passengers were only allowed to call and lodge complaints.
From next week onwards they will be allowed to message the complaint to
us," he said.
Complaints regarding harassment of women in buses can also be lodged by sending
messages to the same number. Jayamanna said while encouraging women to complain
about harassment inside buses.
He said according to the information provided in the complaint, the ministry
will direct the police and the officials of transport authorities to take necessary
action.
According to Jayamanna, 90% of the complaints are received about the short
distance bus services as these were used by more commuters.
"There is a reduction of complaints received about inter-provincial bus
services. However, a lot of complaints are received about intra-provincial bus
services. We are working together with Provincial Road and Passenger Transport
Authorities to take necessary steps to address these issues faced by
commuters," he added.
Church of Ceylon (The Anglican Church), Diocese of Colombo.
Resident Priest, St. Marks Church Badulla with
Christ Church Demodara,
" Be a Partner: Give Hope to the Estate Community"
CALL : 0552225049 / 0776764251
St. Marks Church, Badulla, Sri Lanka
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