Hi, I have a problem to activate the latest version of DameWare Remote Support. When I i try to launch the executable SolarWinds.DRS.Licensor.exe or try to click the button "Enter License" inside DameWare Remote Support software I obtain the following error: "SolarWinds.MRC.Licensor has stop working" and in my computer event viewer I have these two entries:
Try as I might, I have been unable to get non-admin users to be able to remote controlcomputers. I am running Windows Vista Enterprise SP2 and MRC 6.8.1.4. I have read a lot of posts on the subject and understand that the default dwrcs.ini settings need to be altered during MSI creation so that non-admins will be able to connect (after permission is granted) and i'm pretty sure I've got the settings correct, but only users with admin rights are currently able to connect successfully.
Download File https://geags.com/2yMezT
What I want is for members of a specific domain global group to be able to connect to any MRC client. All of the members of this group are at the very least members of the local 'Users' group on each computer (becuase they are members of Domain Users which is in-turn a member of the local Users group). Some members of the domain group have local admin rights on computers, and it is only these accounts that are able to authenticate and connect.
I have tried both Encrypted Windows Logon and Windows NT Challenge Response authentication methods without success. I'm pulling my hair out now as I really need some users who can't have local admin rights the ability to remote control with MRC.
I am having a similiar issue - I have 45 domain controllers and have a group assigned to "Account Operators" so they can remotely access these machines with DMRC. They can access 44 of the 45 but they seem to be in view only mode on the 45th. They cannot connect even when the server is at the login window. The dwrcs.ini file looks the same as all the others, Is there a particular setting I should be looking for that would cause this behavior?
Exactly what error message are you receiving when you try to connect? Because it looks like everything is setup correctly. Spaces in the Global Group name should also be fine (i.e. Domain Admins).
Please also look for DWMRCS entries in the Operating System's Application Event Log on theremote machine. Copy & paste the entire text from each of these entries back to our support team so they can review them. There should be at least two entries for each failed login attempt.
A tip: don't get fooled by the PDC/DC list requirement here, better use the domain names. (6 max)
let DNS find the nearest DC instead of hardwiring nodes here.
We recenly retired a bunch of old DC's and this nuked the authentication process at the clients
You have to force new settings by removing the current remote control agent and installing the new builded MSI file
The repair option does not restart the service for unknown reasons
(I am local admin, but event log says cannot find file)
Do those non-Admin credentials have sufficient right to login at the console of this remotemachine? In other words, can these non-Admins physically walk up to this machine and sit down at the console and use their credentials to login? If not, then they won't be able to use those credentials to connect via our software either.
SEC_E_xxxxx errors are produced by Microsoft's SSPI (Security Support Provider) interface within the O/S, which is only used when using NT Challenge/Response authentication. Our software simply passes the necessary information to Microsoft's SSPI interface and the O/S takes over and performs all authentication.
This specific SSPI Error, "Failed to establishing a security context" - SEC_E_LOGON_DENIED, implies there may be some setting within your O/S that's preventing "LAN Manager Authentication" on this machine, possibly a Policy setting (i.e. "Send NTLMv2 response only\refuse LM & NTLM" , etc.).
Therefore, you might want to try using the Encrypted Windows Logon authentication method instead. Using the Encrypted Windows Logon authentication method may resolve your issue, or it may actually generate another error message which may point us in the right direction with regard to this issue. However, presently this behavior appears to be related to some type of O/S configuration issue.
- For machines in a Domain, make sure the Net Logon Service is running.
- Make sure the credentials you're using to connect do not have an expired password.
- Check your LanManager Authentication Level policy.
- Try using the Encrypted Windows Logon authentication method instead.
2. The credentials I am testing with are definitely OK. The account is not expired, locked out and does not require a password change. I can logon interactively at the console of any computer with this test account.
3. LAN Manager Authentication Level is configured using Group Policy to: Send LM & NTLM - use NTLMv2 session security if negotiated. I have also set this to 'Not Configured' so that the default Vista setting (Undefined on workstations) takes effect, this does not help either.
4. Both Windows NT Challenge Response and Encrypted Windows Logon consistently fail for all users who do not have local admin rights. I changed the 'Authentication Type' in the ini file (restarting DameWare service after each change) to 2,4 and 6 to test the different scenarios.
We are currently having issues with logging onto some of our machines using the DameWareMini Remote Control. We recently installed some Microsoft patches on the machines and this has resulted in us having to log onto the machines using Remote Desktop rather than DameWare. Do you know of any Windows updates that may affect DameWare connection? When we try toconnect using DameWare we get the Winsock error:
Are you sure you're specifying the correct TCP port in your Host settings?
Is the MRC Client Agent Service already installed & running on these remote machines?
If so, have you tried stopping the Service, changing the TCP port, and then restarting the Service?
However, please also click on the Copy button on the Winsock Error Dialog, then send me this information (paste it into this email) back to me for examination. Also include a screen shot of the actual Winsock Error dialog as well so I can review it.
However, all you should have to do is re-copy the DWRCS.EXE file from your local DameWareInstallation folder to the System32 folder on this remote machine. Then you should be able torestart the Service again.
I believe you're right. There appears to be something else here that's stopping the Service from running. What other software do you have running on this machine? Do you have anything like CA eTrust, or Pest Patrol, or Pest Patrol remote (look for ppRemoteService.exe in Task Manager under Processes)?
We do have eTrust running on our systems and when i placed the DameWare exception into the Management Console i got DameWare back working on all but one server. But i will check it out and see if i can figure out where the problem is. I'm sure it's just something simple but the service still seems to be stopping on that particular server.
So after upgrading my M.2 240ssd to a 1TB m.2 I figured I would reinstall windows 10 and go with the latest creators version 1709. After installing Dameware Remote Support 12.05.6002 I no longer saw the MS network section expanded in the master browser with all my windows devices like it had in previous versions of windows, including previous windows 10. 1703
Well after contacting solarwinds support and working through the issue, as well as searching on google for this issue. I came across Microsoft disabling smbv1 in windows 10 1709 by default. After I went in to contol panel, add/remove programs, and windows features turn on/off I renabled the smbv1 protocol and now the MS windows network section is once again populating. Ive attached a screen shot of the place to check.
2. I've installed DWMRCS Agent v7.5.6.0 on the remote pc of one of my customers windows XP Pro 32 bit SP3. Please note that after Installing the Agent I've rebooted the pc. I've installed the Agent after having logged in as Administrator.
If there are errors with SFT (or any other feature) there should be 1 or more dwmrcs entries in the Application Event log on the remote machine. Please copy and paste the full text of each of those entries and send this information to our support team at Sup...@dameware.com so we can review it. Please also send another screen shot of the exact error that's displayed when you try to open the SFT drop window on the remote machine (Shift + blue folder).
One more thing you might want to try is to update the MRC Client Agent service on the remote machine once you get connected, in case there is some type of file corruption. Make your MRC connection, then select File / Update Client Agent from the MRC main menu. Then try your SFT again.
Anytime you start typing while the Host field is selected the New Host dialog will be displayed, to allow you to create a new Saved Host entry. If you're trying to modify an existing entry, select the desired entry in the Saved Host List, then right-click on this entry and select Rename Host. This will allow you to modify the existing entry without creating a new one.
I just installed the MRC7 and have the same problem as boucherjeanfra. I also want to get the "automatic-saving-a-new-host" feature disabled because in the past I always connected to a remote host by only typing in the adress. The hosts don't need to be saved. It's faster for me than selecting the host from a list.
@Bryan, what we're wanting to know is if there's any way to disable the New Host dialog from displaying anytime you start typing while the host field is selected. It's more convenient for this to not happen when using the Mini Remote Control.
Presently there is no way to turn this functionality off. MRC v7 will automatically create a new Host Entry when you start typing, whereas v6 would create a (Temporary) entry. (Temporary) entries no longer exist in v7.
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