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In order to provide you with the best understanding of how WeChat is designed with your privacy in mind and to better understand your rights regarding your data, WeChat requires that you first review the following important information, consent to the latest version of our WeChat Privacy Policy, and provide additional required info about yourself.
Here is a summary of the information contained in this privacy policy. This summary is to help you navigate the privacy policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.
If you register an account to use WeChat then we will need some information from you to set this up (e.g., to set up a profile and validate your phone number). To set up your account, we will need a nickname, your mobile number, and a password. You can further refine and populate your profile with additional information. If you use the services available within WeChat (such as posting photos to your Moments and Time Capsule or following Official Accounts), we will process information to allow the services to operate. More...
We use your information to provide WeChat to you, allow you to communicate with other users, and to use the features of the WeChat Open Platform. We use your information for account set-up, to facilitate communications, provide support, allow you to access features of WeChat, and to improve WeChat. WeChat uses contact channels provided by you, such as mobile number or email address, for verifying and protecting your account and for important administrative reasons and does not use these channels for promotional or marketing reasons. More...
We do not share your information with any third parties, except where we need to in order to provide the service (e.g., use SMS service providers for account validation; for mapping services; for other point-of-interest services; using our affiliates around the world to help us to deliver WeChat) or if we are instructed to by a court, authority or compelled by law. We use these third party services solely to process or store your information for the purposes described in this policy. Any third party (selected by us) with whom we share user data is required to provide the same or equal protection of user data as stated in this policy. More...
Our servers are located in Ontario, Canada and Hong Kong. We also have support, engineering and other teams that support the provision of WeChat to you, located around the world. Your data may be accessed from such locations. Rigorous internal control measures are undertaken to strictly limit access to your data by designated team members. More...
Depending on where you live, you may have special rights over your data and how we can use it. These include how you can access the data, erasing the data, restricting how your data can be used, objecting to its use, and getting a copy of your information. More...
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our third party dispute resolution provider (free of charge) at -form.truste.com/watchdog/request.
The use of our services (being the WeChat mobile app, the website www.wechat.com or any third party platforms through which WeChat is provided) (together, "WeChat") involve the processing of your Information.
When you use certain features you will be asked to agree to the processing of your Information in certain ways (for example, when you follow an Official Account, you are asked if you agree to the transfer of your data to a third party). You can find information on how to control your preferences and the use of your Information via your account here. For certain Information you may withdraw your agreement to the processing of that Information in accordance with this Privacy Policy.
if you are a user located in the European Economic Area or Switzerland: Tencent International Service Europe B.V., a Dutch company, located at 26.04 on the 26th floor of Amstelplein 54, 1096 BC Amsterdam, the Netherlands; and
If you have any questions or complaints regarding this Privacy Policy or the use of your Personal Information, please contact our Data Protection Officer via email at datapro...@wechat.com or via postal mail at 26.04 on the 26th floor of Amstelplein 54, 1096 BC Amsterdam, the Netherlands (Attention: Data Protection Officer, Legal Department).
This Privacy Policy applies to WeChat, as well as any services accessible on the WeChat platform that state that this Privacy Policy applies to the use of such service (for example, users that follow or use Official Accounts, Mini Programs and WeChat Login for third-party apps). Those WeChat services may have further privacy-related terms that you must agree to if you use those services. Any capitalised terms used in this Privacy Policy have the same meaning as the equivalent defined terms in the WeChat Terms of Service, unless they are defined otherwise in this Privacy Policy.
This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled "How do we use your information" below.
"Location Data" is information that is derived from your GPS, Wi-Fi, compass, accelerometer, IP address, or public posts that contain location information. Location information will be disclosed (either to us, to other users, or both):
"Log Data" is information that we automatically collect when you use WeChat, whether through the use of cookies, web beacons, log files, scripts or ETags (as explained in more detail in our Cookies Policy), including:
information about what you have searched for and looked at while using WeChat, such as web search terms used, social media profiles visited, and details of other information and content accessed or requested by you in using WeChat;
general information about communications on the platform, such as the identity of a user that you have communicated with and the time, data and duration of your communications (but not the content of such communications, except where you are communicating with an Official Account or our support services team); and
"Personal Information" is any information, or combination of information, that relates to you, that can be used (directly or indirectly) to identify you. We set out examples of Personal Information (and how we collect such Personal Information) in "How do we use your information" below.
This section provides more detail on the types of personal information we collect from you, and why. For users who live in the European Economic Area (EEA), it also identifies the legal basis under which we process your data:
If any of your Personal Information comprises Your Content (as defined in the WeChat Terms of Service), we and our affiliate companies may (subject to this Privacy Policy) use such Personal Information in accordance with the "Your Content" section of the WeChat Terms of Service.
government, public, regulatory, judicial and law enforcement bodies or authorities: there are circumstances in which we are legally required to disclose information, including to comply with a legal obligation or processes, such as a court order, subpoena or other legal process, to enforce our terms, address issues relating to security or fraud, or protect our users and provided the requesting entity has valid jurisdiction to obtain your personal information;
related group companies: we share your Personal Information within our group of companies (and all related group companies may only use your personal information in accordance with this policy), including Tencent International Service Europe BV (located in the Netherlands), Tencent International Service Pte. Ltd (located in Singapore), WeChat International Pte Ltd (located in Singapore) and Oriental Power Holdings Limited (located in Hong Kong) and WeChat International (Canada) Limited (located in Canada) that run the Hong Kong and Canadian Servers, for the purpose of:
providing WeChat to you, assisting us in carrying out the purposes set out under the "How do we use Your Information" section above, and carrying out our obligations and enforcing our rights under the WeChat Terms of Service or this Privacy Policy; and
in the event of an internal restructuring of our or our affiliates businesses, or the sale of WeChat or any of its assets to a third party, the entity that consequently operates WeChat may be a different entity to us and we will transfer your information accordingly so that your service can continue;
service providers: service providers supplying services to support, improve, or promote other products or features through our services, including the service providers listed here. These include communication service providers who send SMSs on our behalf, VoIP providers for connection to traditional telephony services card processing and verification, and translation services. We also use service providers to help speed up content delivery to you in your region using acceleration points and content delivery networks; and to provide location and mapping data. Any third party (selected by us) with whom we share user data is required to provide the same or equal protection of user data as stated in this policy and is prohibited from retaining, using, or disclosing your information except as necessary to provide services to us;
WeChat Official Accounts and Mini Program operators, other services via which you choose to use WeChat Login for third-party apps, if you elect to follow or use the relevant Official Account / Mini Program/ WeChat Login for third-parties;
a third party that acquires all or substantially all of us or our business. If we sell or buy any business, undergo a merger, enter into a partnership, or sell some or all of our assets we may disclose your information to the prospective buyer of such business. Under these circumstances, we will always require the prospective buyer to comply with this privacy policy.
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