My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
And yes, it's normal for the Malwarebytes installation directory to be protected. If I were you, I would uninstall it and install it to its proper default location (C:\Program Files (x86)\Malwarebytes) to avoid these kind of issues, as you don't want to use that folder to store other files (such as FRST).
haha, all visible signs of the infection are now removed (including the accessing of the website when starting up firefox). Have you taken a look at the zip file and the malwarebytes website blocked.txt and the zip C.7z ?
I did, thank you. Me and my colleagues are analyzing everything related to that infection right now. I would like you to run a scan with MBAR, as we might have found a rootkit in that infection as well.
Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.
Alright, FRST doesn't report anything. Next we'll run a scan with GMER. A simple scan shouldn't make your system crash, but it COULD happen. Therefore, I would ask you to run the scan with GMER and leave it be. Do not use your computer until the scan is done. It shouldn't take too long anyway.
Thank you for opening up a forum post. If threat scans are failing immediately, that is usually indicative of the scanning module not being ready, possibly because of a pending update that requires reboots to finish. I can see in your portal that the machine does still say Reboot Required in order to finish Malwarebytes Installation. These issues are typically on a machine by machine basis though so it is difficult to pinpoint these right off the bat.
I do see that you ran a restart command on the machine which succeeded before trying the scan, but the restart required icon is still there. You may need to try another reboot. I was already able to grab logs from this machine and do see a potential issue. Please first try another reboot and if that doesn't work, then please uninstall the Malwarebytes Endpoint Agent through control panel. Then follow the instructions on this page to use our support tool and clean our the Malwarebytes directories - -us/articles/360038524734
Afterwards, please go back to cloud.malwarebytes.com -> Downloads -> MSI Endpoint Agent Installer. Download and install that. I just updated the version in your portal so this installer will be slightly different than the one you installed with previously, which should hopefully help the product get installed properly.
As Porthos mentioned, you do have a business support line you can use. You can open your cloud portal -> Click on your username at the top right -> Contact us and use the most convenient phone number from there.
I uninstalled Malwarebytes before installing Bitdefender because I was prompted to do so during the Bitdefender installation. Now I would like to reinstall Malwarebytes if possible because I still have a 1 year subscription. First can this be done safely without damaging my Bitdefender installation and if so how should I modify the settings in both programs so they have minimal impact on each other. I would like to use malwarebytes to only run one time random scans and plan to turn off it's active protection features.
For years, this has been an ongoing desire on the old forum as well as here. So your desire to run both is not something new :) Some have gotten MB Premium to work alongside BD, and I know you have a license for it, but it is not "sanctioned" by BD and the Mods here. So if I'm going to help here, I will always side with them regarding this topic.
Even if you turn some of the modules off, are there still running background processes that could be competing with, slowing down BD? Maybe, maybe not, but if you're going to turn off those competing, overlapping with BD modules, why not just use the Free version and once in a while run a manual on-demand scan? But again, reading the above post by Alexandru is informative and to be considered :)
I have run Bitdefender Total Security (BDTS) and Malwarebytes Premium(MBP) together for many years, as have my computer clients. I have never noticed any degradation in the performance of the computers, provided everything is properly configured in both BDTS and MBP.
Malwarebytes is not a full anti-virus solution, marketing aside. See < this link > and < this link > for more information. You may also be interested in < this Bleeping Computer topic Good computer security includes a layered approach, a good backup strategy, and plain old common sense.
Ever since Malwarebytes Premium has had a Web Protection component, I have had it activated. I have never encountered any issues with it interfering with the BDTS installed on my computers and appropriately configured.
I aim for maximum computer security. I have witnessed too many, lose too much, too very quickly! Too often, they have no backup strategy. The importance of that can not be understated. Malware sometimes infects computers even with the best of security software.
The interface between the chair and the keyboard is the prime culprit. ? Hardware failures do occur. So having recent backups stored on an external drive only connected for creating system images is of paramount importance, as well as having an emergency boot USB drive for the backup software that you use. I recommend Macrium Reflect or Easeus Todo Backup. Both companies have free and paid versions.
@garioch7 This is the part (below) I especially agree with, as I was considering this morning looking for a thread on best practices as far as the internet, browsing protection, what we click on, social media sites, where we get and download files from etc.
To add here, while we know that we should use limited number of extension, but if one has a better PC configuration, then they can activate all the below stated extension on their browser for additional security purposes.
Yes it is safe but i would not recommend downloading malwarebytes. Malwarebytes is an anitivirus witch is trusted but on a mac it is not needed it is extremely hard to get a virus on mac so don't waste your time!
Malwarebytes is extremely useful on a Mac. Macs can and do get malware. Not all malware is viruses. It's certainly a better first step that making an appointment at an Apple Store, schlepping your computer there, waiting your turn. And then having the Apple staff download Malwarebytes.
Malwarebytes is a perfectly safe program to use. It is very effective against that wretched MacKeeper program. Many senior members here go out of their way to draw attention to its virtues. Do not be swayed by comments from unknowns.
Apple Support reps use Malwarebytes themselves. It is not an Anti-Virus but rather a malware removal app. Macs are susceptible to malware, mostly adware and some other exploits that are not viruses. Virus is a very specific category of malware that is self-replicating.
As for why it's not in the App Store, that's because the restrictions placed on App Store apps would neuter its functionality, crippling it beyond any usefulness. Any antivirus in the App Store should be viewed with suspicion. There are a lot of scam apps in there, and those that are legit are still hamstrung by the restrictions.
I have downloaded, installed and run Malwarebytes on my mac mini. I am trying to get rid of Safe Finder in my mac mini. Malwarebytes deleted a lot of stuff that I didn't know I had, but it didn't get rid of Safe Finder. I didn't find any help on the Malwarebytes web site. The below reference given on the web site does not work
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