Canon Service Tool G2000

[Francisca Noggles]

YesterdayI printed something out and found the color inks faded so tried running a deep cleaning, but instead of the procedure, it went into an error mode that I am unable to extricate it from. It exhibits the series of 7 flashing lights alternating between On and Alarm lamps. The error codes 5B00 or B501 say I need to send it in for service. Really, it has not been a problem before attempting to clean. I've read some methods to reset it, annd I tried these and unplugging, etc., but it will not exit the error lights mode.

Okay, I may have to send it in, though it's out of warranty, but really would prefer not to invest $ into shipping and repair annd return shipping. I'd almost rather just go to Fedex/Kinkos and print things, since I figure I've paid about a dollar a page (I don't print much).

Any help on attempting a hard factory type reset (assuming there exists such an option) would be much appreciated. At least I could then see if it would be an absolute problem only repaired by a servicing.

Hi, Paul!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Okay, I see that no Canon folks provide support here, but maybe someone can offer a telephone number to get to a technician who could help me. I'm sort of tempted to throw my expensive Pixma G3200 in the trash. Honestly, cost annd hassle to ship and repair, when all I did was attempt a deep cleaning (working one moment, the next, bricked).

I just went through this with my MX892. A great printer that has no Canon support any longer, like many other models. I like the printer because it is one of the better ones that Canon created. Anyway.. there are a couple of pretty good websites out there that provide the soluton for resetting the ink absorber counter and clearing the 5B00 error message.

I wasted $19.99 by talking with Canon. They did not have a solution, other than giving me $19.99 off on a new printer. What was madening, is that Canon produces a Service Tool for every printer they make. But Canon will not share these or even acknowledge they exist. And they no longer have service centers you can send your printer to. Pretty lame in my book. What they should do is for printer models they drop, they should make the Service Tools available. That is the least they could do. Apparenely their greed gets in the way... they just want to sell you a new model, no interest in supporting their customers that have older models. All they would have to do is provide the above websites, and say use at your own risk.

I noticed that the list of printer models that this tool works on is quite lengthy and includes the Gxxxxx series, MXxxxx series, iPxxxx series, MGxxxx series, and the MP series. So I deceided to share with others that are faced with saying good-bye to their favorite Canon printer due to the 5B00 error.

If no results matching the keyword "canon service tool". are found. You can search for our information through Google using the following link Google: canon service tool.Or see more articles in the canon service tool

Hello, thanks for all the information, but the matching between the printer and the software appears not so clear. Could you give me the right tool to reset a Canon MG5650 printer? Is it the Canon Service Tool V3400? Or the Canon Service Tool V5103 (as indicated by the page title)?

NB : I already tried with the V3400 tool with my PC Windows 10, 64 bits: with the printer connected with an USB cable, turned on (5B00 error indicated), the fields of the "Service tool v3400.exe" window appear in black and can be selected, but I remain with the 006 error (printer not in service mode). Once the printer is switched into service mode, all buttons becomes grey and cannot be activated.

An alternative solution ?

Added note : I also tried with an old reactivated PC XP windows 32 bits, with the very same conclusion: Canon Service Tool V3400 activated in black with the MG5650 printer USB connected and printer on (but 006 error), fields of the window turn in grey and become inactive when the printer is toggled in the service mode.

@Admin,

Thanks a lot for the answer. Yes I tried with ST5103.exe, with the very same result :

The fields are in grey when the printer is not connected.

They turn in black and active when the printer is connected to the PC (but with the 006 error when I try an action).

The fields turn back to grey and inactive, when I toggle the printer to the service mode.

Some other idea to reset the 5B00 error on my PIXMA MG5650 printer ?

Thanks a lot for the answer. Yes, I tried with ST5103.exe, with the very same result:

The fields are in grey when the printer is not connected. They turn in black and active when the printer is connected to the PC (but with the 006 error when I try an action).

The fields turn back to grey and inactive when I toggle the printer to the service mode.

Some other idea to reset the 5B00 error on my PIXMA MG5650 printer?

Is it also possible to reset the error manually on the MG5620 printer (without any software tool, like for the G4200: -to-fix-error-code-5b00-on-canon.html)

Thanks !

error code: 002 appears, it means that the Service Tool does not support the requested command. The conclusion is that not all buttons in the Service Tool can be used, so just ignore this error message and then select a function key that is supported by the Service Tool.

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