1. Time Required to send examination forms to head office for
processing ?
regional offices sort out those forms and entered each form in their record.(excell sheet was maintained for this purpose)
before:minimum 15 days.
after>>this phase of work is cut out from the regional center because no form submit at RC
now the form recvd to head office just at that time when the candidate submit online.and Rc also informed on that time .
2. what is the internal Process of head office after recieving
Examination form from regional office and in case if it is directly
submitted to Head office?
before>>the examination forms recvd by
finance department(in both cases) in head office and checked whether
fees challan or payorder attached or not on every form
then
examination department persons went to the finance department and sort
out the forms city wise.total time expand 2-7 days on this process.
After>>now this procedure is automatically.
3. How did Head office respond back to regional office if the
application processing os successful and weither any further
assistance is required?
before>>head office respond back to
candidate as well as regional office via acknowledgment
letters(TCS),some times candidate didn't recvd the letter or some time
not.and the regional
after>>head office informed to candidates and RC through Email,SMS service(to candidate).
centers shown irresponsibility in this way that they destroy that letters some where else or misguide to the candidates.
4. Who takes the recieving at both ends?
5. What are the Departments Involved in this process and people as
well?
before>>Regional office's exam
department(2-5 person of each city's regional center),Head offices's
Finance(3-5 perosns) and Exam department(5-10 persons)
After>>Regional
office's exam department(1 person of each city's regional
center),Head offices's Finance(no person deploy specially for this
purpose coz this process is work automatically ) and Exam
department(2-3
persons)
6. What is the institute background ?
7. How did they inform students about the examination ?
before>>student visited to Reginal center's then they know about the examination dates etc.
now>>candidte infrom through email and website also update on daily basis.
8. how did they send admit card to the students ?
before>>through mail.(OCS,TCS ect).
now>>all
admit card sent to the RC so every candidate go to their chose RC and
recvd thier admit card.and a soft copy also send on their email address.