Support Ticket Auto reply format

Holger Winkelmann

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Feb 18, 2014, 1:45:44 PM2/18/14

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HI,

regarding the emails generated by ERPNext i.e. Support Ticket Autoreply. is there any list of variables or place holder can be used to customize the Emails?

I.e. I like to reply to the customer with the Ticket ID created or even a ,ink back to the Support Ticket if he has access to the system somehow.

I'm envision something like {$ticket_id} ...

many thanks

Holger Winkelmann

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Jul 31, 2014, 10:16:34 AM7/31/14

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any news on this issue?

Anand Doshi

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Jul 31, 2014, 10:22:51 AM7/31/14

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Holger,

Is there a github issue on this? We are going to work on github issues aggressively, especially such small enhancements that users want.

-Anand.

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