Need only USC and GC - Dynamics 365 Enterprise AI Architect - Atlanta/ Chicago/ Virginia – 3 days office

[Bhargav M]

Dynamics 365 Enterprise AI Architect.
Atlanta/ Chicago/ Virginia – 3 days office
GC / Citizens.

Enterprise Architecture & Target-State Design

• 15+ years of experience in enterprise or solution architecture with strong focus on Dynamics 365 Customer Engagement (Sales and Customer Service) and Microsoft ecosystem–based platforms.
• Deep expertise in architecting Dynamics 365 Sales and Customer Service solutions, including Omnichannel and CCaaS capabilities.
• Strong experience integrating sales and service processes to enable end-to-end customer lifecycle and revenue optimization.
• Proven experience across Microsoft ecosystem including Power Platform, Azure, Microsoft 365, Teams, and Copilot capabilities.
• Hands-on expertise in Azure architecture and enterprise integrations, including API management and event-driven architectures.
• Demonstrated experience designing and governing Copilot Studio and AI-driven use cases across sales and service.
• Strong background in enterprise integrations including CRM, ERP, telephony/voice, identity, WFM/WEM, analytics, and data platforms.
• Solid data architecture experience including Dataverse, customer 360 modeling, analytics, governance, and privacy controls.
• Experience working in regulated industries (Financial Services, Insurance, Healthcare) preferred.
• Strong stakeholder management skills with the ability to influence business, sales, CX leaders, architects, and executive stakeholders.

Microsoft AI & Business Applications Certifications
Dynamics 365 Customer Engagement (Sales + Customer Service) Architecture
Microsoft Ecosystem Architecture (End-to-End Platform Enablement)
Copilot Studio, AI & Automation Architecture
Azure & Integration Architecture
Data, Analytics & Observability
Security, NFRs & Compliance
Governance & Delivery Enablement

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07/13/26, 03:12:54 PM