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Nikita Desjardins

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Aug 3, 2024, 6:10:16 PM8/3/24
to erinpernai

I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks. I have cleared both the PC and online dropbox stores almost completely yet still the sync process is running continuously. Is there a way to completely reset the system and start with empty storage? I can clear everything to local storage and then put back what I want to save?

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I too have an issue with Dropbox which I can't seem to resolve, and I too would like to clear my data (or at least my external backed up drive) to perform a new sync. I can't seem to find a good way to do this either.

I uninstalled and reinstalled dropbox, still the same symptoms, dropbox starts runs for an hour or so syncing over a million files that now don't exist anywhere, crashes and restarts. I would be ok with both online and offline stores being completely wiped clear. Then starting afresh.

I'm posting this for others in my situation for see. For a few months I've had syncing issues because dropbox was trying to sync files on a mounted drive (that i'd "placed" in my dropbox) that I was no longer using. I had a few thousand unsynced files constantly, but the real issue was that my dropbox was now only irregularly syncing other files, which became a big headache due to having several shared folders. I tried a lot of things, like re-instaling, deleting cache, re-naming folders, deleting folders (both locally and on the website), and nothing worked. In the end, what worked was to do an "advanced reinstall", which includes an uninstall, some commands in the terminal, and a comprehensive install. It's described here: -reinstall

Dropbox has changed my password for "security purposes" and now I can't login. I was told to request a password reset - so I did - entered my email, saw it popup and say "an email has been sent" - and never received the email. What follows is a message I sent via the Dropbox.zendesk.com support - which I'm able to login to. The problem is, other than the obvious, I keep getting the same response - which I posted below my support request here. Can anyone please help???

I do have access to my email - that's not the problem. I've requested the password reset and I'm not receiving the email with the link in it. I'm receiving the emails from you without any problems. I have added the "no-r...@dropbox.com" to my contacts.

Dropbox reset my password. Now I can't access all the photos of my children that are stored there. I'm trying to do a reset and for some reason I'm not getting the email with the reset link from Dropbox.

Attached please see jpg files verifying the request for the password reset, veryfying I'm receiving OTHER emails, into my email account associated with my Dropbox account - from you, and verifying that I have the "no-reply" email address in my contacts.

Again, I am simply not receiving a reset email from Dropbox. Dropbox changed my password and now I can't access my baby's pictures. What we need to do to fix this? Can we escalate this? It seems evident there is a problem somewhere between my requesting a password reset and Dropbox's outgoing email - what do we do now?

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-r...@dropbox.com is not blocked. You can also add no-r...@dropbox.com to your address book and request another password reset email.

The fact that you didn't receive the password reset email from Dropbox does not mean that they didn't send it to you (they did indeed send it to you, almost instantly). The blame for not receiving the password reset email falls on the shoulders of the several possibilities including your email account or the email program that you use (eg: Outlook, Windows Live Mail, Thunderbird).

One possibility that can prevent the password reset email from getting through to you is if you're trying to perform this task while at your place of employment. Some businesses may block certain emails because it's not work-related or in an effort to prevent possible malware from infecting their network via an employee's personal email account.

Hi all...so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email - after sending screenshots veryfying that email is working, that I have the no-reply email address in my contacts...is this a joke? Does anyone know how to get in touch with Dropbox support on the phone?

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I changed phones and now can not log into Concur at all. I use Microsoft Authenticator. It works for everything else but not Concur. When I log in it asks for authenticator code. Never shows on my app. I was told it was because Concur hasnt been added to the app. So i try to add and it wants to scan the code. I cant get it to release from old setup. My admin had reset Concur but it still looks for the old setup. I am stuck. Help

@bhuston757 - you are saying your admin "reset" your multi-factor authentication and you are not being prompted with the QR code or manual key in order to set it up on your new phone? I would suggest they try to reset again and you should be prompted to set it up on the new phone. I do not know exactly how these authenticators work, but when I have worked with users with a new phone, we had to do the setup from the beginning to re-establish the 2FA.

@bhuston757 what do you mean by "I can't get it to release from old setup"? If you switch devices, then your site admin needs to reset your 2FA. Next time you go to sign in at concursolutions.com, you should be prompted to set up 2FA. So, you will either see a QR code that you need to scan or if your company didn't opt out of the email setup of 2FA that launched November 15, you will receive an email to start the 2FA setup process.

Hello, I did not get a new phone, but I did switch authenticator apps from AuthPoint to Microsoft Authenticator. I went throught the reset steps several times but the 2FA code is not accepted. I even tried adding to AuthPoint again and it didn't work. I'm searching for an answer to this on several threads and all seem to be left unanswered. Can anyone help?

Yes, I was working with my Concur admin. He did the reset 2x and we walked through the whole process. Got the email, clicked the button, scanned the QR code, SAPConcur added to the authenticator app, tried to log in and same results, code was. I also saw threads about time sync. The phone was the same time as my PC.

Yes I tried that yesterday. I found the issue this morning. I was missing a step right after scanning the QR code which added SAP to my authenticator app and entering the code for the first time in the box below the QR code. I was going straight to trying to use the app code to log in to the website.

The goal of a reset stylesheet is to reduce browser inconsistencies in things like default line heights, margins and font sizes of headings, and so on. The general reasoning behind this was discussed in a May 2007 post, if you're interested. Reset styles quite often appear in CSS frameworks, and the original "meyerweb reset" found its way into Blueprint, among others.

The reset styles given here are intentionally very generic. There isn't any default color or background set for the body element, for example. I don't particularly recommend that you just use this in its unaltered state in your own projects. It should be tweaked, edited, extended, and otherwise tuned to match your specific reset baseline. Fill in your preferred colors for the page, links, and so on.

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