Otterbox.com Warranty Registration

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Desiderato Merriwether

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Aug 3, 2024, 11:20:23 AM8/3/24

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LIQUIPEL PROTECTION LLC ("SIMPLE"), OFFERS THE SIMPLE PROTECTION PROGRAM WITH A ONE-TIME LIMITED DEVICE PROTECTION GUARANTEE TO PROVIDE COVERAGE AGAINST DEFECTS DESCRIBED BELOW ("PROGRAM" or "LIMITED GUARANTEE") TO EACH OF ITS CUSTOMERS (REFERRED TO AS "YOU," "YOUR" AND SIMILAR TERMS) WHO MEET THE ELIGIBILITY REQUIREMENTS AND FOLLOW THE PROGRAM PROCEDURES DESCRIBED BELOW, SUBJECT TO ALL OF THE TERMS AND CONDITIONS IN THIS DOCUMENT ("TERMS"). YOU SHOULD CAREFULLY REVIEW THESE TERMS. BY UTILIZING THE PROGRAM AND FOLLOWING THE REGISTRATION PROCESS OUTLINED IN THESE TERMS, YOU ARE CONFIRMING THAT YOU AGREE TO ALL PROGRAM TERMS AND CONDITIONS.

Your authentic SIMPLE-branded screen protection product ("SIMPLE Product") was designed to prevent certain physical damage from occurring to the screens of specified mobile devices, as indicated on the SIMPLE Product packaging (each an "Eligible Device"). SIMPLE offers this Program, subject to the full terms, conditions, limitations, and exclusions contained herein, which you should carefully review in their entirety. Here is an overview of some of the key eligibility and registration requirements, as well as the Claim submission process:

Eligibility: This Program is available only to individual consumers, who are residents of the continental U.S., Alaska, and Hawaii, who purchase an authentic SIMPLE Product from an authorized dealer and validly register for the Program within thirty (30) calendar days using an activated Eligible Device and submit your Claim within one (1) year of the original date of purchase of your SIMPLE Product.

Registration: Within thirty (30) calendar days following the original date of purchase of the SIMPLE Product ("Registration Period"), download the instaProtek mobile application ("instaProtek App") available for download on the Apple or Google Play store, and using your Eligible Device, register the SIMPLE Product and Eligible Device by supplying all required information, which includes personal contact details, the IMEI of your Eligible Device, and a photo of your original dated proof of purchase. Your registration for the Program is not complete unless and until you receive a confirmation e-mail. Note: the benefits provided under the Program are non-transferable and a Claim may only be submitted by the individual who successfully registers for the Program.

How to File a Claim: Initiate a Claim through the instaProtek App on your Eligible Device or by e-mailing us at sup...@instaprotek.com. Your Claim must be verified by SIMPLE's Service Center. In order for your Claim to be finally accepted and validated, SIMPLE will verify information provided during the registration process and Claims process. Once your Claim is validated, follow all instructions and complete repairs within thirty (30) calendar days.

What's Covered: Subject to all terms, conditions, exclusions, and limitations set forth herein, for a period of one (1) year beginning on the date of purchase of the SIMPLE Product, if your Eligible Device suffers a cracked screen while the SIMPLE Product is properly affixed to the Eligible Device and the cracked screen causes your Eligible Device to not operate as intended, the SIMPLE Limited Guarantee covers reimbursement towards the actual cost to repair a cracked screen on your Eligible Device and is limited to a maximum benefit amount that is determined by the SIMPLE Product purchased, ranging between USD $100.00 and USD $250.00. The maximum benefit amount specified on the SIMPLE Product packaging is a material term of this Limited Guarantee and is incorporated herein by reference. This amount will be applied towards the repair or replacement of your Eligible Device's screen only at approved repair facilities specified by the Service Center at the time a Claim is initiated through the Service Center.

What's Excluded: This Limited Guarantee expressly excludes all Physical Damage to the Eligible Device other than screen breakage. "Physical Damage" is defined as damage to the internal or external components of the Eligible Device (including processors, circuit boards, control buttons, cameras, back glass/encasements). This Limited Guarantee expressly excludes: Physical Damage resulting from power surges, exposure to or submersion in liquid, intentional acts, or catastrophic events that render the Eligible Device inoperable; screen damage that is determined to have resulted from normal wear and tear, defects in materials or workmanship, or misuse/abuse of the Eligible Device; cosmetic damage such as scratches, or defective pixels where there are fewer than four (4) defective pixels throughout the entire display area; any damage whatsoever if the SIMPLE Product has not been properly affixed to your Eligible Device in accordance with the instructions applicable for your SIMPLE Product ("Instructions"); damage to or malfunctions of batteries, power supply, accessories, apps, software (including operating systems); or loss of files or data of any kind. The Limited Guarantee does not cover any loss or theft, or any device damage or failure of any kind other than the screen breakage described above.

Your Eligible Device must have the SIMPLE Product affixed and in place at the time the Eligible Device screen was damaged and when the Eligible Device arrives at the repair provider for inspection and/or repair. Consult the manufacturer of your Eligible Device for malfunctions involving operating systems and/or software. It is your responsibility to backup all information prior to submitting your Eligible Device for repair.

You will be reimbursed based on the amount of repair minus any amount covered by your warranty/insurance carrier and minus any applicable processing fee. You may elect to be reimbursed electronically using PayPal, or via electronic funds transfer (EFT) via Automated Clearing House (ACH). While SIMPLE does not charge any processing fees for these electronic reimbursement options, third party service providers (e.g., PayPal) may assess their own processing fees to receive funds through their platforms. Alternatively, you may elect to be reimbursed by check. If you elect to receive your reimbursement payment ("Settlement") via check, a USD $12.99 processing fee will be deducted from the Settlement payment, which will be sent to the address on file, payable to the name of the person registered. If your Claim has been denied, a reason for denial (such as, for example, incomplete information, mismatched information, incorrect Product application, etc.) will be provided.

OTTER PRODUCTS, LLC, DOING BUSINESS AS OTTERBOX ("OTTERBOX"), OFFERS THE OTTERBOX PROTECTION PROGRAM ("PROGRAM") WITH A ONE-TIME LIMITED DEVICE PROTECTION GUARANTEE TO PROVIDE COVERAGE AGAINST DEFECTS DESCRIBED BELOW ("LIMITED GUARANTEE") TO EACH OF ITS CUSTOMERS (REFERRED TO AS "YOU", "YOUR" AND SIMILAR TERMS) WHO MEET THE ELIGIBILITY REQUIREMENTS AND FOLLOW THE PROGRAM PROCEDURES DESCRIBED BELOW, SUBJECT TO ALL OF THE TERMS AND CONDITIONS IN THIS DOCUMENT ("TERMS"). YOU SHOULD CAREFULLY REVIEW THESE TERMS. IF YOU DECIDE TO UTILIZE THE PROGRAM AND TAKE THE STEPS OUTLINED IN THESE TERMS REGARDING THE REGISTRATION PROCESS, YOU ARE INDICATING THAT YOU AGREE TO THESE TERMS.

If you purchase an OtterBox-branded screen protection product ("OtterBox Product") for a mobile device ("Eligible Device") from an authorized OtterBox dealer, then, if you use the OtterBox Product according to its Instructions (as defined below), and the screen on your Eligible Device suffers accidental physical damage within one (1) year following the original date of purchase and provided that you validly register the OtterBox Product and Eligible Device using the instaProtek mobile application ("Registration App") available for download on the Apple or Google Play store, then, provided further you meet all of the Program's Eligibility Requirements described below, OtterBox's service center, instaProtek ("Service Center"), you may use your one-time Limited Guarantee. In order to receive the Limited Guarantee, you will need to: (a) have registered the OtterBox Product and the Eligible Device using the Registration App; and (b) satisfy all of the other requirements in these Terms.

The Limited Guarantee is limited to your Eligible Device's screen only. The amount of screen repair coverage, up to USD $100.00 or USD $150.00, is determined by the OtterBox Product purchased. This amount will be applied towards the repair or replacement of your Eligible Device's screen only at approved repair facilities specified by the Service Center at the time a claim is initiated through the Service Center.

You are responsible to use the OtterBox Product properly within its specified limits by familiarizing yourself with and following the instructions applicable for your OtterBox Product ("Instructions"). If you do so and accidental physical damage due to something other than a defect in your OtterBox Product's material or workmanship occurs to your Eligible Device while it is in an OtterBox Product that was installed and used in accordance with its Instructions, and the damage occurs within one (1) year following the original date of purchase, you may use your one-time Limited Guarantee and submit a Claim as follows:

You will be reimbursed based on the amount of repair minus any amount covered by your warranty/insurance carrier. Your reimbursement payment ("Settlement") will be sent to the address on file in the name of the person registered. If your Claim has been denied, a reason for denial (such as, for example, incomplete information, mismatched information, incorrect Product application, etc.) will be provided.

This limited device protection, guarantees that instaProtek will provide coverage against defects described below. The limited device protection will be effective for a period not to exceed one (1) year beginning on the original purchase date as shown on your purchase receipt. Your coverage is limited to the maximum amount set forth on your Product's packaging and/or as specified on the Product's website. This amount will be applied towards the repair of your Eligible Device excluding any type of screen at approved repair facilities specified by instaProtek at the time a claim is initiated through instaProtek's Service Center. This Product Guarantee does not cover any loss or theft, any type of liquid/water damage, software failure, and anything to do with a screen.