How to download the high quality picture?

[per per]

Hi,

 I am wondering how to download the full picture. I tried but the highlight SNPs were lost. How can I fix this? Thanks for answering this kind of detailed question. BTW, thanks for fixing the hard drive failure in time.  

[lid...@gmail.com]

Hello,

You should use the download svg button, does it not work for you?

[per per]

Nope, it didn't work for me. I pressed the SVG button, but the browser's download part didn't even pop up a reminder. And it became like this, the tracks even disappeared.

[lid...@gmail.com]

Can you share a session id or datahub id? some roadmap files are still not available as one of our server still not up yet due to disk failures.

[per per]

“ Unconsolidated epigenomes, Observed DNase and ChIP-seq Pvalue signal tracks”I used this datahub

[lid...@gmail.com]

Hello,

We applied some changes to the screenshot function, can you please retry? thank you!

[per per]

Hi, 

It seems like the SVG button did not work at all. AND after retaking the screenshot, it wasn't a downloadable poicture. What else should I do?

[lid...@gmail.com]

I see. Can you go to Apps, session, click the save session button, copy the session ID, and send it to me?

We tested multiple scenarios, and it works fine on our side.

[per per]

This is the  Session bundle Id:  8f68f029-0557-4887-a412-113de1a834ec 

[per per]

Perhaps I know the reason now. I can download the SVG without highlights. Thank you for the patience!!!

[lid...@gmail.com]

Hello,

Yes, you are right! There is a bug for screenshot function when highlights exist.

A fix should be applied today to tomorrow. Sorry for the trouble!