A Letter of Complaint - NA1

[Alvaro Catalan Pino]

Super Star Hotel
C/Orense, 21
28033 Madrid

Dear Sir/Madam,

I am writing to you regarding the problem that we have on our booking.
Unfortunately our holidays were a disaster because of your management.
I explain the problems below.

When we arrived to Super Star Hotel in Mumbai, we found that our
booking was cancelled, the manager tell us the hotel was full. So we
agreed to relocate us to a new hotel. Even paying a 5 stars hotel, the
manager of the hotel sent us to a 3 stars.

This hotel couldn’t satisfied us, because the following “situations”:
- 1 Kilometer far away from the beach. The hotel that we booked
was 150 metres away from it.
- We payed for restaurant service, but the hotel didn’t have it,
so we have to paid this twice.
- No television, jacuzzi and Internet on our room, we also paid
for this.
This management problem has spoiled our holidays, so I am writing this
letter to solve the problem.

We ask you a refund of what we payed. We will pay the three stars
service, but not the five stars. Otherwise, me may take legal actions.

I look forward to hearing from you.

Álvaro Catalán

[Antonio Palomo]

Hi,
I´ll try to corret some mistakes at less from my point of view.

On Dec 12, 10:57 am, Alvaro Catalan Pino <situlal...@gmail.com> wrote:
> Super Star Hotel
> C/Orense, 21
> 28033 Madrid
>
> Dear Sir/Madam,
>
> I am writing to you regarding the problem that we have on our booking.
> Unfortunately our holidays were a disaster because of your management.
> I explain the problems below.
>

> When we arrived to GR Super Star Hotel in Mumbai, we found that our

> booking was cancelled, the manager tell us the hotel was full. So we
> agreed to relocate us to a new hotel. Even paying a 5 stars hotel, the

> manager of the hotel ST sent us to a 3 stars.

>
> This hotel couldn’t satisfied us, because the following “situations”:
> -       1 Kilometer far away from the beach. The hotel that we booked
> was 150 metres away from it.
> -       We payed for restaurant service, but the hotel didn’t have it,
> so we have to paid this twice.
> -       No television, jacuzzi and Internet on our room, we also paid
> for this.
> This management problem has spoiled our holidays, so I am writing this
> letter to solve the problem.
>
> We ask you a refund of what we payed. We will pay the three stars

> service, but not the five stars. Otherwise, me GR may take legal actions.

[ANGELO]

El martes 13 de diciembre de 2011 19:40:09 UTC+1, Antonio Palomo escribió:

Hi,
I´ll try to corret some mistakes at less from my point of view.

On Dec 12, 10:57 am, Alvaro Catalan Pino <situl...@gmail.com> wrote:
> Super Star Hotel
> C/Orense, 21
> 28033 Madrid
>
> Dear Sir/Madam,
>
> I am writing to you regarding the problem that we have on our booking.
> Unfortunately our holidays were a disaster because of your management.
> I explain the problems below.
>
> When we arrived to GR Super Star Hotel in Mumbai, we found that our
> booking was cancelled, the manager tell us the hotel was full. So we
> agreed to relocate us to a new hotel. Even paying a 5 stars hotel, the

> manager of the hotel ST sent us to a 3 stars X .
>
> This hotel couldn’t satisfied us, because X the following “situations”:

> -       1 Kilometer far away from the beach. The hotel that we booked

> was 150 metres away from it. WRITE COMPLETE SENTENCES

> -       We payed for restaurant service, but the hotel didn’t have it,

> so we have AG to paid this twice.

> -       No television, jacuzzi and Internet on our room, we also paid

> for this. ST, COMPLETE SENTENCE?

> This management problem has spoiled our holidays, so I am writing this
> letter to solve the problem.
>

> We ask you X a refund of what we payed. We will pay the three stars
> service, but not the five stars X. Otherwise, me GR may take legal actions.