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Carlos Beirise
AILSA CHANG, HOST: Netflix is marking an end to 25 years of mailing out DVDs in red envelopes by offering to send subscribers extra discs from their queue. NPR's Chloe Veltman says fans are welcoming the gesture ahead of the service shutting down at the end of next month, but it's also causing confusion.CHLOE VELTMAN, BYLINE: Longtime Netflix DVD customer Moe Long is a self-described film buff in North Carolina. He says there are 500 movies sitting in his queue right now.MOE LONG: It's ridiculous (laughter). I don't think I'm going to get through that.VELTMAN: Before Netflix ends its DVD service, Long is hoping to get to as many of those films as he can, including 1978's "Foul Play."(SOUNDBITE OF FILM TRAILER, "FOUL PLAY")UNIDENTIFIED PERSON: A new comedy thriller starring Goldie Hawn and Chevy Chase.VELTMAN: Long says once he's done, he plans, as usual, to return the discs to the sender.LONG: You don't get to keep the DVDs. You do have to send them back.VELTMAN: A Netflix spokesperson confirmed the company is indeed expecting to get the goods back. But Netflix's promotional email doesn't explicitly say that. Because the company is scrapping its DVD service, many subscribers, like Leslie Lowdermilk, are assuming it's a giveaway.LESLIE LOWDERMILK: It appeared to me that at the end of their time shipping these DVDs out, they're yours to keep. Because after all, what are they going to do with them?VELTMAN: That's a great question to put to a company that has shipped out more than 5 billion discs to customers since launching in 1998. DVDs are not easily recyclable. Most of them end up in landfill. Entertainment lawyer Lindsay Spiller says Netflix couldn't give the DVDs away even if it wanted to.LINDSAY SPILLER: The filmmakers and property rights owners give Netflix a license, and then they can sublicense it to their subscribers. But they can't give anybody ownership. They don't have it themselves.MARY GERBI: They really should have made it clear whether this was a rental and what the return period is versus whether people were getting to hold on to these things.VELTMAN: Massachusetts-based Netflix DVD customer Mary Gerbi says she hopes the streamer will find ethical ways to dispose of its massive stockpile of plastic.GERBI: Maybe to get them into libraries.VELTMAN: She says she just doesn't want the DVDs to go to waste.Chloe Veltman, NPR News.
Validate with: Run Netflix via edge Browser or native Windows App, Pick a 4k/HDR program, play, press SHFT-CTRL-ALD-D to see diagnostics. Observe resolution is only 1920x1080 instead of 4k. Note that to be able to play in Edge Browser you should in before have also enabled PlayReady via "edge://flags".
The last three lines are the problems. They show there is no HDCP 2.2 support, HDR10 support or 4k support. This is specifically for PlayReady rendering via edge of course, but the Netflix app does of course also use PlayReady.
Its mindboggling now negligent Intel is about this and how Intel does not seem to care about the frustration this creates with customers (ok: with me. Don't want to talk for others). NVidia has HDCP 2.2 status in its control panel.
Of course, Netflix is equally annoying. They also do not have any user information about whether or not HDCP 2.2 is supported. Netflix app/web-page just don't show 4K and HDR logos on the media when it does not detect HDCP 2.2 support.
My suspicion is that HDCP 2.2 with Intel iGPU (even all those 11th/12th gen iGPU with built-in HDMI 2.0!) will not work unless the device manufacturer goes through a lot of additional BIOS/ME work and maybe even other hassles. And seemingly none of the lower cost mini pc vendors has done this. I say this, because beelink for example is also missing the Windows 3D mode setting, and the ak1plus box does not even support HDMI 2.0 18 Gbps solutions, but only the 10Gbps resolution of 3180x2160@60Hz - but then of course without HDR. Aka: all the details of video output that seemingly with Intel iGPU are part of (video) BIOS.
On AMD APU, it looks to me as if this is all only in the AMD driver, and i have not seen any hardware with AMD iGPU that has managed to NOT deliver 3D, 18Gbps or HDR. In fact, motherboards built before Ryzen was out and claimed to support only HDMI 1.4 where later updated in documentation to also support HDMI 2.0, because Ryzen then supported HDMI 2.0 and the pin is just pased from APU to HDMI connector. And i was hoping the same would be true now with 11th/12th gen Intel iGPU. Alas, seemingly not.
I see you mentioned you opened a case and you were promised to get an email that you never received, can you tell me when was the case opened? How did you open this case? For example via email, chat, etc.
These are all day 1 problems of boxes i bought and will return to Amazon unless i get the problem fixed, because i am trying to find a good mini-pc as a HTPC. And as mentioned in the first post, i tried with both the OS/drivers provided by the vendor and then when that did not work with fresh windows install and Intel drivers.
I cannot confirm the behavior with my Intel NUC11TNKv7. Film is "War Machine". The NUC is connected to the HDfury VRROOM > Yamaha AVR HDMI 2.0 > TV HDMI 2.0. The green signal diagnosis below is from the HDfury device.
Which cable do you use to connect your projector? How long is it? I can say that a 10 meters (33 ft) conventional HDMI 2.0 cable mostly will not enable 4K @ 60 Hz RGB/YCbCr 4:4:4 due to signal degradation. I suppose you always use the same cable for all mentioned devices but nevertheless this may have an influence.
SSU report does not seem to like to report version number of drivers it did not install itself, but that was from 12/22, and did not solve the HDCP issue, so i installed the WHQL driver from Intels page. Didn't help either, but is newest non-beta i guess. Just tell me if you want to see output for another driver version.
Had also checked that all device level security was on (TPM, core isolation, bitlocker, secure boot). HDCP service is also running. Kinda running out out of idea what to do randomnly. Some diagnostics frm the HDCP service itself would be peachy.
This should work. However, HDMI cables can be even too short (2 ft). This can lead to interference caused by electromagnetic emissions ("EMI"). Additionally, the complex electronic timing can mismatch (HDCP handshake, handshake repeatability). Keep cables between 2 and 3 meters (6 - 12 ft). I know that the rack interior is less photo worthy then but do you have such a cable for testing purposes? I've noted that you've already tried a direct connection without AVR. But the AVR can even help here to provide a sufficient voltage to the Fiber cable the projector is connected to. Since all other devices work, I don't want to rule out a deficit in the Intel HDMI interface implementation showing up just with your conditions.
As said, i just replace the Intel boxes with AMD boxes, and HDCP 2.2 works, so i have a hard time thinking that my setup hardware could be at fault. Then again, many years back i bought a 3455 Mini PC, and that one needed an EDID emulator to pick up 3D resolutions, so certainly i have some history of unexpected HW weirdness. But this time it is so many different Intel boxes...
I am sure its some weird driver/config/bios stuff. I really wish there was ANY type of software diagnostics for the Intel HDCP system service. There must be several things it is checking, and if any of them fails, HDCP 2.2 will not work, but you can't figure out the root cause. That is bad software.
MUC: That is just reporting the hardware capabilities, but not the successfull or unsuccessfull execution of the HDCP 2.2 protocol with the monitor. Please check the output of edge browsers edge://gpu URL wrt. HDCP 2.2
HDCP support is confirmed by the browser, see my screenshots above.
The photo from the TV shows the signal diagnostics of the HDfury VRROOM on the other end of the HDMI cable. HDCP 2.2 is confirmed here.
In networked systems, there is almost never a single fault. Compatibility only. It's like airplanes. If they crash, which unfortunately will happen again and again, only a chain of adverse circumstances can be determined afterwards in the investigation.
But I have to admit that I have never seen such a tricky case. The Sony monitor reports full HDMI 2.1 FRL VRR connectivity. More is not possible. And if you are using a 6 ft cable and HDCP still doesn't work, unfortunately I don't have any more suggestions for the time being.
@MUC if HDCP 2.2 was a crashed plane, then there would be a flight recorder from which to decode the reasons sufficiently well so it will work afterwards. But neither SSU nor IGCC do provide enough information to be flight recorders. And there seem to be no means to trace the HDCP service from Intel or find any error logs from it. So what i am playing here is to try out all changes i can think of and see the plane crashing every time. Groundhog day.
That's really bad. The indicators in the diagnostic data are obviously not sufficient to explain the system behavior. HDCP was even developed by Intel. Perhaps @Andres_Intel could consult an appropriate expert to interpret the following entry in your SSU report more precisely:
"The Intel(R) Content Protection HDCP Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."
That must have been me, i checked what i could change on the HDCP service in service manager, and the only option was to allow terminal interaction. SO i thought i could just enable it, maybe there would be any type of error message to the user then. But no luck.
We have been working very hard on the investigation, there are no reports of Intel Iris Xe Graphics drivers not able to run 4k Netflix, we still highly recommend checking your product documentation or contacting your system manufacturer for technical support.
The fact that you can provide absolutely no software option to help diagnose why HDCP 2.2 fails on two displays with different Intel iGPU PC with the same displays, and cable where multiple AMD PCs are working is just not a good showing. I did already ask why the HDCP process of the Intel iGPU driver does provide absolutely no diagnostics for example, and i did not get any reply to that.
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