License not importing

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Alexander Foy

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Jan 18, 2024, 4:43:58 AM1/18/24
to Enttec LED Mapper
Hey 

So having recently acquired an 8U license I have set up my account and attached it to the hardware ID given by my software. 
I have downloaded however when it has then come to import the license ELM shows an error message stating; 

" Error Loading License File 
The system cannot find the drive specified "

Something to note, I am using ELM on a Parallels with Windows 10. 
This however hasn't caused me any problems so far as I have built and operated large show files through trial mode before moving the show file over to a licensed show computer. I have used custom content so been able to browse my windows files through the media section. 

Is there a folder I can dump the the licence into on the backend ? 

Thanks 

itx...@gmail.com

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Jan 18, 2024, 6:23:22 AM1/18/24
to Enttec LED Mapper
Try putting it into C:\ProgramData\ELM

Alexander Foy

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Jan 18, 2024, 6:39:20 AM1/18/24
to Enttec LED Mapper
Thank you! This worked 

I placed the Licence in the folder, at first this didn't work. Upon checking another licensed PC I have access to I found the file name was simply "licence" instead of the actual license "ABCD-1234-ABCD-1234"

Once changing the name I was then given an option in ELM to 'backup'
This gave me the option to chose my file from windows folders 

Thank you again!


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