C2C :: ServiceNow process consultant :: Houston, TX (Onsite)
Vishal singh
All Visa Workable Except OPT
Hi ,
Hope you are doing great!
We have the below urgent position with my client. Please reply if you are interested.
Role: ServiceNow process consultant
Location: Houston, TX (Onsite)
Long term contract
Below JD:
· Process Consultant to work with business and IT stakeholders to document end-to-end processes for ServiceNow modules (ITSM, SAM, GRC etc.)
· Conduct workshops with business and IT teams to capture current-state processes for ITSM, SAM, and GRC
· Define future-state processes aligned with ServiceNow capabilities and ITIL best practices.
· Create BPMN diagrams, SOPs, RACI matrices, and process playbooks for ServiceNow modules
· Align process handoffs between business and technology teams, and produce clear, standardized documentation
· Map current-state workflows, user journeys, and value streams
· Facilitate workshops to elicit requirements, policies, and pain points.
· Design future-state processes aligned to business outcomes, controls, and SLAs
- Establish process controls, KPIs, and compliance checkpoints.
- Perform gap analysis, root cause analysis, and document opportunities
- 5 - 10 years’ experience: in IT process consulting with ServiceNow focus
- Strong knowledge of ITIL v4 and ServiceNow best practices