One thing I can suggest right off the bat is he needs to upgrade to 1.02k,
at the least. On the Driftwood's download page, it can be found as the
upgrade link. The link says it's 1.02i, but it's 1.02k. Just have him
install that over top his 1.02j, and that bug may go away.
Also, if he feels like trying out the test client, the link is:
http://www.blind-games.com/newentombed/EntombedSetup.exe
The test client does have some issues installing some of the prerequisit
components, so we'd be more than happy to help out if he has issues. hth
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