Why are contact centre desktops so broken?

[Jennifer Hulett]

Greetings!

Please have a look at Corizon's newest blog post: Why are contact
centre desktops so broken?

"This posting is the second part of my colleague Toby Baker's
observations based on his work with contact centres and their desktop
integration problems."

http://blog.corizon.com/2009/11/why-are-contact-centre-desktops-so.html

Warm Regards,
Jennifer