Policies / Procedures etc
ScottW
We're in our early days with Confluence as an enterprise tool. We've
had certain groups using Confluence for a few years but now we're
openning it up to initially 2,000 users and eventually about 10,000
users (intranet only).
Does anyone have some pre-existing documentation re policies and
procedures around using and managing confluence and enterprise
collaboration that they can share, particularly in the government
space.
Thanks
Scott Walters,
Manager, Web, Collaboration and KM Technology
Roads and Traffic Authority of NSW
Igor Minar
I don't have any document handy but there are some basic rules that
helped us scale well beyond then numbers you mentioned:
- delegate delegate delegate (let users create spaces and be
responsible for their content, permissions, etc)
- be very careful about plugins you install (many 3rd party plugins
are crap and/or don't scale well)
- upgrades and custom UI changes will be easier if you don't let space
admins customize the UI or use custom themes
- put a disaster recovery plan in place (nightly backups, standby
servers)
- careful with clustering (even though many fixes were put in place
for 3.0, just last week we had an outage that I think was due to
clustering - still under investigation)
hth,
Igor
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