Ens.Alert Error

[Neerav Verma]

Any ideas?

ERROR <Ens>ErrFailureTimeout: FailureTimeout of 15 seconds exceeded in EnsLib.EMail.AlertOperation; status from last attempt was ERROR #6034: SMTP server connection failed during DATA command: <READ>zGetResponse+4^%Net.SMTP.1.

Thank You,

Neerav Verma
http://www.linkedin.com/in/vneerav
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[Ricardo Santos]

Hi Neerav,

I am not sure how Ensemble's internals would work here, but the error appears to describe the failure by the SMTP server to continue the session during the DATA command.  Whilst developing a custom SMTP server on .NET, and testing it, I have found some clients and servers to originate the same kind of timeout failure. 

Googling for "SMTP DATA timeout" will yield many such cases. My Apple Mac client will, occasionally, fail to play nicely with the SMTP server of one of my clients, for example, and times out / hangs.

I suggest you try a regular mail client against the server you're using, to test its setup and establish it is working, then work backwards to try and isolate any config issues at either end that could be causing this.

Some links on google also point to transient network failures, although I'm not inclined to buy into that if the problem is persistently failing on each and every test.

Hope that works for you.

Regards,

Ricardo

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[Ted Peck]

The adapter was set to retry for up to 15 seconds total. This timeout expired without the adapter successfully sending its email message. It seems the SMTP server dropped the connection while the adapter's SMTP client was waiting for a response from it. This may have happened once or multiple times, depending on the RetryInterval and other timeouts configured for the adapter and the SMTP server's behavior.

 

Ted

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[Neerav Verma]

Here is the situation

We have the smtp on server 18

We have productions on 40 and 17

From 40 if I try sending a mail through 18 - works good

from 17 it fails

On the weekend we had an Windows Update which messed up the whole system and even did ensemble database degradation. Was up till midnight with support

So I am wondering now that everything is working fine, what else could have happened that 17 is not able to successfully relay messages through the smtp. The smtp should be workign fine else 40 wouldn't be sending emails as well.

Thank You,

Neerav Verma
http://www.linkedin.com/in/vneerav
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[Ted Peck]

It looks like the QK SMTP server is getting unhappy about something and dropping the socket.  It's hard to say why. It could be the client is sending too slow and the server times out, or something about the content, or a firewall blocking packets.

[Neerav Verma]

Yea most probably it is something that 17 is sending which it does not like. As per the issues we were having yesterday so something must have messed up

Thank You,

Neerav Verma
http://www.linkedin.com/in/vneerav
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[Neerav Verma]

Anyways I installed it on 17. So no network involved now.

Working fine

Thank You,

Neerav Verma
http://www.linkedin.com/in/vneerav
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