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Rubi Strycker

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Aug 1, 2024, 11:44:18 PM8/1/24

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I am no longer able to get anything other than two channel LPCM audio from Roku when using Netflix, Hulu, Amazon Video, Vudu, Peacock and Movies Anywhere. I have tested the following models: 4670RW with software version 12.5.0 and build 4178-46, 4801RW with software version 12.5.0 and build 4178-DE and 4400X with software version 11.5.0 and build 4312-17. Something has changed as I did not used to have this problem. The Roku units are connected to a Sony AVR model STR-DH520 via HDMI. I have changed the audio settings on the Roku units from all auto to force either Dolby Digital and Dolby Digital Plus, but only get LPCM. The only exceptions are with the Plex app and the HDHomeRun apps. I use Plex to get over the air television signal to all the TVs in my home. Where the channel broadcasts in DD5.1, the receiver translates the signal with no problem. Other channels may only broadcast DD2.0 and the receiver handles it properly. Everything else is LPCM only. I changed the HDMI cable to make sure that was not the problem. There is nothing wrong with my AVR. I also have an Apple TV 4K and a Sony Blu-Ray player attached to the AVR in the same manner. The Apple TV is set to send an LPCM signal to AVR and the AVR translates it properly to Dolby Digital 5.1. In addition to Plex, I get DD5.1 with no problem from Netflix, Hulu, Amazon Video, Peacock, Vudu and Movies Anywhere. Same is true for the Sony Blu-Ray player. It has Netflix, Amazon Video and Vudu apps installed. They all get their signals translated to DD5.1. Obviously, blu-ray and DVDs play in DD5.1 if recorded that way. All my tests seem to point to a problem with my Roku units. Is it a software problem? What can I do to get this problem resolved? Very frustrated and need some direction.

Since about a month ago, I've noticed that anything I watch on Netflix plays backat a higher frame rate, probably 48 or 60fps rather than the normal 24. This is very frustrsuspect it's my TV'sating and I don't like it.

I have checked all my Picture settings, turned off Motion flow, Reality Creation etc... but still, anything on Netflix plays back at unusually high frame rates. As I say this only happened recently, last month or so, befor that it all played back fine. So I suspect this has been since the last TV firmware update.

I think I have a similar problem on my KD55X8505C. I do not have a Netflix subscription but I have many videos that seems to play at maybe 1.5 times normal speed or so. Can some of you please try and play the sound and video test in the help section of the home screen and use a stop watch to check the duration. On my TV set the duration is 19 seconds. I can clearly see on some videos from both Internet sources and local sources that movement and voices are faster than normal. I have had the set for two weeks and it started yesterday while playing videos from the ARCHOS video player. Also animations in home screen seems faster than before.

That's not really the problem I'm having. My Netflix films don't playback faster, just the frame rate is higher. Interestingly, when I use Netflix through my Sony blu-ray player, the frame rate is normal. So I suspect what is happening is the Netflix app on my Bravia is automatically turning on and overriding the TV's Motion Flow or Reality Creation settings and I can't prevent this.

Yes then my problem is different. Sorry for barging in on your thread then. But I would still like if any one would time the duration of the video and sound test on other Bravia Android 4K TV sets. I am planning on calling support and would like some good arguments.

These are a community forum where we all basically help each other. Sony does not generally post on these forums. Unfortunately I do not know how to help you on this one, so if no other member of the community can assist, my advice is to contact Sony Support.